James Wallin Email & Phone Number

Las Vegas, Nevada Area

• Assist families in achieving self-sufficiency; determine eligibility for a variety of public assistance and health related programs.• Provide coordinated employment and training services including assessment, vocational guidance, support services, and education to clients; and/or provide child support enforcement services• Interview applications and recipients of public assistance; explain eligibility; and elicit information to determine which public assistance programs are applicable. • Assist clients in completing required applications and research and verify information provided by clients by contacting landlords, employers, utility companies and personal creditors in order to confirm citizenship, residency, household composition, current and previous earnings, and projected household expenses. • Evaluate and process information to establish eligibility.• Compute income and evaluate other factors impacting the level of benefits. •Make determinations according to required time frames and program regulations, policies and procedures•Work with numerous community organizations in meeting the needs of a diversity of clients.

Las Vegas, Nevada Area

Over the last seven years I have been heavily involved with my alma mater as President of the Tulane University Las Vegas Alumni Chapter. In this voluntary position, I took an alumni chapter from inactive to award winning in less than 2 years and have successfully planned, scheduled, conference housed, marketed, promoted, executed, and staffed over 45 alumni events in Las Vegas and have the experience to measure the outcome assessment and analysis of these events based on established goals and objectives.With years planning experience in a higher education environment, I have the ability to work independently, as well as experience in organizing and leading projects and work teams. I am able to recruit, motivate, manage, and interact effectively with a wide diversity of people, including alumni, donors, community members, business leaders, government officials, and volunteers. I possess strong oral and written communications skills, a keen understanding of social media and web development, and am adept at generating creative, graphic-focused invitations.Additionally, I have worked with Tulane’s Development Office to effectively identify and steward alumni for major gifts. In this role, I have created, maintained, and managed databases of alumni, donors, parents, and friends within Nevada and surrounding states, including California. I have used listservs as well as CMS (content management software) to reach constituents and steward them effectively.With the Las Vegas Tulane Alumni Chapter, I have over five years of experience maintaining contractual agreements, travel details and schedules, business correspondence, merchandise development, promotional campaigns and web-based communication. In addition, I serve as an active participant in my Alumni Board of Directors - traveling several times a year to New Orleans for meetings and events, and serve on the Tulane Alumni Athletics Board and the Tulane Alumni Clubs Board.

Las Vegas, Nevada Area

Oversaw the management of approximately $30 million in HOA fees accounts receivable balances for 14 different properties owned by our parent company, ASNY. Supervise and train staff members in workflow, sales, and customer experience. Work closely with internal departments and outside agencies. Work closely with the Controller concerning Corporate HQ General Ledger matters, Bankruptcies, and semi-annual audit reporting request. • Developed standardized workflow collection process that increased efficiency by 60% within six months of implementation.• Utilized 16 years experience working as a liaison between upper management, teams and clients to increase the customer experience and increased sales by an unprecedented 30% within two months and 60% within six months.• Took the initiative and implemented programs that created win/win relationships with account holders.• Acted as a mentor to coworkers when my programs were implemented company wide in 2008.• Rewrote many workflow letters for sales, marketing, legal, and financial.

Baton Rouge, La

Helped recover overdue credit payments on auto loans. Informed customers of their pending payments and approaching deadlines. Contacted customers through phone or letters, and discussed with them various avenues to repay their debts. Educated customers on the terms and conditions of credit contracts they have entered. In case of persistent failure to repay debts, pursued appropriate legal action against delinquent customers.• Adapted sales techniques into collections and lowered the percentile of collectables to 1.75% on 30-day accounts.• Set the benchmark by lowering the delinquency rate on 60 and 90-day accounts and reduced auto repossessions by improving processes and implementing standards.• Communication skills played a role in maintaining and retaining Hibernia’s customers to Capitol One after the companies merged.

Bachelor'S Degree

Activities and Societies: Tulane Navy ROTC; Tulane Sail Team; Tulane TaekwondoDean's List - Tulane University Spring Semester 1989.

Master'S Degree, Business, Management, Marketing, And Related Support Services, 3.95 Gpa