As an experienced Service Manager with over 10 years in the IT managed services industry, I specialize in providing third-party maintenance support for multi-make network devices. At ASSET CONSULTANCY, I am dedicated to ensuring our clients receive unparalleled service and support for their diverse IT infrastructure needs.In my current role, I oversee budgeting, planning, and execution of service strategies, ensuring that our operations run smoothly and efficiently. Leading a team of 15-20 skilled professionals, I focus on fostering a collaborative and high-performance culture that drives excellent customer service and operational success.Key achievements in my career includes implementing cost-saving measures that reduced operational expenses by 20-30% and successfully streamlined and smoothly managing multiple large-scale network support projects for our major clients. My expertise in SLA management ensures that our clients receive timely and effective support, contributing to their operational success and satisfaction.