Jawid Bashir Email and Phone Number

Provided remote support to over a thousand users through RDP and resetting forgotten passwords • Managed and organized assets and inventory, including laptops, computer parts, and peripherals • Imaged and set up new employee computers through SCCM and provided necessary access permissions • Worked with the networking team to ensure security and integrity of the corporate network and VPN • Performed on-site desktop and network support, including workstation setup, cable management, and hardware installation • Conducted routine checks on switches/blades and tested all drops in the building • Refreshed over 200 laptops and provided support for monitors, webcams, printers, and other peripherals for at home users. • Maintained and updated Carbon Black Protection and Absolute Software • Participated in the training and onboarding of new employees regarding company policies and procedures • Managed software patches and updates for all desktop systems and ensured their compliance with security protocols