Jawid Feroz Email & Phone Number

Toronto, Ontario, Canada

Toronto, Ontario, Canada

• Collaborated with the Chief Technology Officer to successfully implement an TRIRIGA application upgrade for a client
• Assisted and addressed all TRIRIGA support tickets submitted by clients, relating to Space and Facilities modules
• Maintained the company's internal servers by performing server data refreshes, backing up data, and upgrading the Linux servers using Oracle SQL database
• Collaborated with clients to polyline and integrate building floor plans to TRIRIGA using AutoCAD software

• Increased annual customer satisfaction by 30% by developing procedures catered to customer needs
• Worked closely with the team supervisor to improve and maintain operational and profit objectives by devising a new sales program
• Exceeded sales target every quarter by a minimum of 35% by executing outbound calling strategies to gather leads, and transform leads into sales

Toronto, Ontario, Canada

• Identify and improve the current IT solution for the business, increasing the efficiency of overall order processing by 20% in stores across Canada
• Internal/External analysis of the business environment along with primary research on the operation of kiosks in the business
• Develop and present the final report of implementing a new IT solution to the project manager
• Lead project team to design and innovate store kiosks, upgrading both software and hardware aspects

• Dealt with customer queries, analyzed precise ongoing market analysis and valuation of competitors, and created unique ways to enhance sales
• Promoting and cross-selling Bell's residential and business products and services to both consumers and small business clients
• Knowledge of Onesource and SAP software
• trained and Managed four sales associates and trained them to understand industry knowledge and procedures, pitched presentations and closing strategies, leading to increasing team sales by 30%
• Building and maintaining relationships with a large pool of clientele in a B2C and B2B environment

• Held quarterly events and teamed up with other sales consultants to present company value at the sales events, resulting in an increase in profits and overall sales volume
• Received best selling awards and recognition from management for top-earning sales consultant numerous times
• Develop, maintain and communicate strong, up-to-date knowledge of wireless products, accessories, pricing plans and service features
• Built complete, connected IT solutions for clients helping to align both their hardware and software systems

Richmond Hill, Ontario

• Increased retention by using social media platforms to engage customers
• Collaborate with the marketing team to develop new online content
• Manage and direct vendors, suppliers to ensure creative is delivered on time and within specifications

Bachelor Of Commerce - (Bcomm) With Distinction, Business Technology Management

Advanced Diploma, Business Administration And Management