Jacqueline A. F. Email & Phone Number

United States

United States

Current candidate for CompTIA Network+, and Security+ Certifications. Recently passed the CompTIA ITF+ Certification, and completed intensive preparation for Network+ and Security + certifications.Demonstrated remote desktop troubleshooting techniques using Microsoft Remote Desktop and Zoom. Utilized Slack and Moodle to collaborate with technical documents across teams and navigate skill assessment applications. Explored Standard Operating Procedures (SOPs) and best practices for identifying and mitigating cyber threats across LANs, VLANs, and WANs.

Prince George'S County, Maryland, United States

Manage the total workload to successfully establish and administer an online retail business.Created a secure e-Commerce portal with online purchase and payment capabilities.Formulated and implemented social media promotion strategies across multiple platforms.Designed compelling content using Canva, iMovie, Inshot, and Hootsuite Apps, among others.

United States

Greenbelt, Maryland, United States

Applied Project Management techniques to plan and execute regular site maintenance and strategic renovation of rental investment property. Drove a 150% increase in the value of properties.Managed all aspects of leasing tenant/client relations, and promotion across multiple social media channels.Duties included:- Property advertising, Lease preparation, Contract negotiation, and Tenant screening.- Ensured compliance with Homeowner's Association Bylaws and Ordinances.- Liaised with the Department of Housing and City Councils to maintain rental Code compliance.

Rockville, Md

Effectively implemented, maintained, and supported information systems in a wide range of computing environments with Microsoft windows 2000 client/servers operating system. Provided vital inputs for threat risk assessment and contributed to strategies for mitigation of threats to ensure system security.Provided technical support for computers, hardware, software, and mobile communication devices.Successfully implemented and administered small to medium size networks. Identified, installed configured, and upgraded hardware and software components on wide area networks (WANs).Professionally collaborated with technical and managerial team members agency-wide.Trained new hires and existing employees on compliance with processes and standard operating procedures.

Trinidad And Tobago W.I.

Supervised the testing and performance of manufactured products, making appropriate adjustments and improvements as necessary. Assured that product specifications satisfied the expressed and implied needs of customers. Followed Standard Operating Procedures to maintain the highest quality of manufactured products.Compiled/Analyzed statistical data about product quality and performance. Handled customer complaints and addressed all issues to obtain 98% customer satisfaction.Responsible for document control of all ISO 9000-related documents and activities. Conducted scheduled company-wide Quality Audits.Represented the Company on Quality-related committees at the National Bureau of Standards.Formulated quality guidelines for employees and suppliers.

Kingston, Jamaica

Conducted Market Research and comparative analysis of competitors' products against the company's products.Re-formulated target products to improve their overall quality and market share.Conducted customer surveys to analyze product performance against competitors.Received, addressed and resolved customer complaints,Organized and participated in sensory evaluation of products.

Masters Degree, Information Technology Project Management

Bachelor Of Science - Bs, Chemistry And Botany