Jacqueline Khammongkhoune-Parbudin Email & Phone Number

Toronto, Ontario, Canada

Toronto, Ontario, Canada

Toronto, Canada Area

Committed to making your work life simpler, more pleasant and more productive. Slack - where work happens.

Toronto, Canada Area

Responsible for successfully leading and managing a team of Project Managers within the Operations Group. I strive to create an environment that allows the team to provide exceptional quality and services to other colleagues and clients, and ensure key deliverables are on time, on budget and on strategy.* Managed over 1500 projects and 100+ client accounts varying across stakeholders, budgets, research objectives and methodologies. * Oversaw and responsible for 6 direct reports and secondary manager for an additional 15 project managers (1 year 6 months) * Manage projects and higher level initiatives from the requirements gathering/needs identification phase through to completion. Often liaising with both internal/external stakeholders across all business units and Senior Management. * Assist in professional development, cross-organization training and coaching of new hires * Highly comfortable working through multiple software platforms, process forms, moving targets and overall information management across several components and parties. * Consecutive Top 10 Recipient of Company-wide (500+ employee) nomination of FAA award for outstanding contribution for Leadership, Innovation and Service every quarter for 3.5 out of current 4 years. Achievement: Pioneered the project management execution and launch of the single largest core product offering for the company; liaising daily with CRO, COO and EVP of Sales and Marketing. $1M+ in investment, this core product currently stands as the single largest reach in the US of online brand research in all of the US outside of US political polling. The product has received MSNBC TV recognition as well as via Yahoo! Finance website.

Toronto, Canada Area

* Able to integrate knowledge from across the business to provide full-service to client* Responds decisively to project issues; modifies or changes project plans to resolve issues* Ensures delivery of excellence and follows through on commitments* Monitors appropriate team resources are allocated and meeting utilization targets* Contributes to initiatives to increase productivity and efficiency* Ensures contingency plans are in place when needed* Capable of exploiting technology to improve productivity and efficiency of data analysis and running of reports

* Responsible for the development and management of 6 direct reports and second direct manager for an additional 6 project managers.* In addition to management responsibilities, manages day-to-day production studies of varying complexity (approx. 3-8) at any given time.* Responsible for weekly production reporting covering all job statuses, budgets, billing scheduling, SLA/SOP developments. * Created the in-house training material/guide (approx. 100 pages) for our online reporting tool used across our US and UK offices. Webex and Cisco place training sessions were conducted across offices as well.* Collaborated with product development team to implement product improvements.

* Promoted internally based on client recommendations to lead the Toronto team; having 8 project managers report directly* Have worked on many different methodologies/types of studies for Online Market Research including: AdHoc, Link, CopyTesting, Tracking (ATP), Concept Evaluator, Conjoint, AdSelector, Intercept and Mall; have been exposed to over 1,000 studies using multiple vendors, existing panels and client lists. * Responsible for weekly production reporting covering all job statuses, budgets, billing scheduling, forecast management.

* Earned reputation as a top performer with the largest accounts and as a trusted advisor * Pre-selected to be a member for a lot of new initiatives: Fixed Pricing, Launching of a new Global mailing system and Six Sigma Implementation.* Traveled to our West Coast Client Service Business Units to develop new SOPs, meeting and providing presentations to senior management (Associate to President Level

* Negotiated cost estimate with clients: maintained daily contact with clients at location sites.* Familiar with questionnaire and study design, sample release schedules, creation of programming requests involving custom tables, and programming review/design of logic to basic screeners/quotas.

* Lead the planning and implementation of project* Facilitate the definition of project scope, goals and deliverables* Define project tasks and resource requirements* Assemble and coordinate project staff* Manage project budget/resource allocation

Bcomm, Marketing Managment And E-Commerce

Dean's List Recipient for 2003 and 2004

B. Commerce, Marketing Management

Six Sigma Level Training Intensive training on the "Art of PM" with Kantar Operations-Kantar Group WPP Invoke AdSelector training.