Jacqueline Khammongkhoune-Parbudin
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Jacqueline Khammongkhoune-Parbudin Email & Phone Number

Senior Customer Experience @ Slack 🚀 at Slack
Location: Canada, Canada, Canada 10 work roles 2 schools
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✓ Verified May 2026 3 data sources Profile completeness 86%

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Current company
Role
Senior Customer Experience @ Slack 🚀
Location
Canada, Canada, Canada
Company size

Who is Jacqueline Khammongkhoune-Parbudin? Overview

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Quick answer

Jacqueline Khammongkhoune-Parbudin is listed as Senior Customer Experience @ Slack 🚀 at Slack, a company with 2742 employees, based in Canada, Canada, Canada. AeroLeads shows a matched LinkedIn profile for Jacqueline Khammongkhoune-Parbudin.

Jacqueline Khammongkhoune-Parbudin previously worked as Sr. Technical Support Engineer at Slack and Senior Customer Experience Agent - Live Support at Slack. Jacqueline Khammongkhoune-Parbudin holds Bcomm, Marketing Managment And E-Commerce from Ryerson University.

Company email context

Email format at Slack

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Slack

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Profile bio

About Jacqueline Khammongkhoune-Parbudin

A high‐performing and seasoned professional with over 25 years of experience in customer service, project management and research. Proven ability to leverage technology and emotional intelligence to develop and deliver impactful results that will be valuable to any firm.

Current workplace

Jacqueline Khammongkhoune-Parbudin's current company

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Slack
Slack
Senior Customer Experience @ Slack 🚀
san francisco, california, united states
Website
Employees
2742
AeroLeads page
10 roles · 22 years

Jacqueline Khammongkhoune-Parbudin work experience

A career timeline built from the work history available for this profile.

Sr. Technical Support Engineer

Current

Toronto, Ontario, Canada

Jul 2023 - Present

Senior Customer Experience Agent - Live Support

Toronto, Ontario, Canada

Jan 2018 - Jul 2023

Customer Experience Agent - Admin Services

Toronto, Canada Area

Committed to making your work life simpler, more pleasant and more productive. Slack - where work happens.

May 2017 - Jan 2018

Director, Project Management

Toronto, Canada Area

Responsible for successfully leading and managing a team of Project Managers within the Operations Group. I strive to create an environment that allows the team to provide exceptional quality and services to other colleagues and clients, and ensure key deliverables are on time, on budget and on strategy.* Managed over 1500 projects and 100+ client accounts.

Jul 2012 - Apr 2017

Senior Project Manager

Toronto, Canada Area

* Able to integrate knowledge from across the business to provide full-service to client* Responds decisively to project issues; modifies or changes project plans to resolve issues* Ensures delivery of excellence and follows through on commitments* Monitors appropriate team resources are allocated and meeting utilization targets* Contributes to initiatives.

Jul 2011 - Jul 2012

Team Leader, Service Delivery (Project Management)

* Responsible for the development and management of 6 direct reports and second direct manager for an additional 6 project managers.* In addition to management responsibilities, manages day-to-day production studies of varying complexity (approx. 3-8) at any given time.* Responsible for weekly production reporting covering all job statuses, budgets.

Nov 2010 - Jul 2011

Manager, Online Project Management - Mrc Canada

* Promoted internally based on client recommendations to lead the Toronto team; having 8 project managers report directly* Have worked on many different methodologies/types of studies for Online Market Research including: AdHoc, Link, CopyTesting, Tracking (ATP), Concept Evaluator, Conjoint, AdSelector, Intercept and Mall; have been exposed to over 1,000.

Jan 2010 - Nov 2010

Senior Project Manager

* Earned reputation as a top performer with the largest accounts and as a trusted advisor * Pre-selected to be a member for a lot of new initiatives: Fixed Pricing, Launching of a new Global mailing system and Six Sigma Implementation.* Traveled to our West Coast Client Service Business Units to develop new SOPs, meeting and providing presentations to.

Apr 2007 - Dec 2009

Project Manager

* Negotiated cost estimate with clients: maintained daily contact with clients at location sites.* Familiar with questionnaire and study design, sample release schedules, creation of programming requests involving custom tables, and programming review/design of logic to basic screeners/quotas.

Sep 2005 - Apr 2007

Project Director

Greenfield Online (Toronto)

* Lead the planning and implementation of project* Facilitate the definition of project scope, goals and deliverables* Define project tasks and resource requirements* Assemble and coordinate project staff* Manage project budget/resource allocation

2004 - 2005 ~1 yr
Team & coworkers

Colleagues at Slack

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2 education records

Jacqueline Khammongkhoune-Parbudin education

Bcomm, Marketing Managment And E-Commerce

Dean's List Recipient for 2003 and 2004

B. Commerce, Marketing Management

Ryerson University Graduate

Six Sigma Level Training Intensive training on the "Art of PM" with Kantar Operations-Kantar Group WPP Invoke AdSelector training with.

FAQ

Frequently asked questions about Jacqueline Khammongkhoune-Parbudin

Quick answers generated from the profile data available on this page.

What company does Jacqueline Khammongkhoune-Parbudin work for?

Jacqueline Khammongkhoune-Parbudin works for Slack.

What is Jacqueline Khammongkhoune-Parbudin's role at Slack?

Jacqueline Khammongkhoune-Parbudin is listed as Senior Customer Experience @ Slack 🚀 at Slack.

Where is Jacqueline Khammongkhoune-Parbudin based?

Jacqueline Khammongkhoune-Parbudin is based in Canada, Canada, Canada while working with Slack.

What companies has Jacqueline Khammongkhoune-Parbudin worked for?

Jacqueline Khammongkhoune-Parbudin has worked for Slack, Maru/Matchbox, Vision Critical, Research Now (An E-Rewards Company), and Ipsos Interactive Services North America.

Who are Jacqueline Khammongkhoune-Parbudin's colleagues at Slack?

Jacqueline Khammongkhoune-Parbudin's colleagues at Slack include Alskalal Slalalalala, Alex Conlan, Shaunak Trakru, Danilo Gabriel Oliveira Farias, and Daniel Gribbon.

How can I contact Jacqueline Khammongkhoune-Parbudin?

You can use AeroLeads to view verified contact signals for Jacqueline Khammongkhoune-Parbudin at Slack, including work email, phone, and LinkedIn data when available.

What schools did Jacqueline Khammongkhoune-Parbudin attend?

Jacqueline Khammongkhoune-Parbudin holds Bcomm, Marketing Managment And E-Commerce from Ryerson University.

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