Lead a team of engineers and developers whose mission is to provide resilient and reliable services for Stellar operations and customers.

Supervise the planning, creation, implementation, security and maintenance of a company’s information systems and operational processes. Provide guidance to the strategic direction of the business’ information systems, identifying and recommending new technologies, managing information programming, conducting feasibility studies, running systems analyses and approving the use of hardware and software services.

Responsible for the design, development and implementation of organizational information systems, software applications, and IT support and infrastructure systems. Direct and mange IT plans, schedules, policies and programs for an organization’s data processing, network communications, business operations, computer services and management information systems, according to established goals and objectives.

Define, implement and maintain business processes and procedures to meet business objectives.Analyze and identify opportunities for business process improvements to ensure continuous business process improvements.

Collected data about the organization’s operations to improve its systems and processes. Researched business processes, made reports with recommendations to the company's management and analyzed the potential impact of these recommendations. Took requirements from management teams for major ERP system and provided program updates from design, testing and implementation.

Provide level II technical support for PTC components installed on locomotives.Create and maintain asset data for locomotive assets onboard as well as in warehouse inventory.Work with internal departments and suppliers to ensure that Locomotive PTC components are delivered on time.Create requirements for validation tools to be used by field technicians after installation of PTC components.Help perform validation testing on hardware components after installation by field technicians.Developed RMA/break fix process for PTC components.Developed process for generating symptoms for a decision engine to generate issues for PTC components not functioning.Develop processes/procedures for remotely monitoring PTC components installed in fleet of locomotives.Manage team of technicians to ensure equipment is delivered and in compliance with software bundles.Manage multiple projects from conception to completion.

Provide technical support for PTC hardware installed on locomotives.Create requirements for validation tools to be used by field technicians after installation for PTC hardware.Help perform validation testing on hardware components after installation by field technicians.Coordinated with various teams for installation and removal of items required for PTC Technology.Created training documentation for support personnel in 24/7 help desk call center for the support of PTC Technology.Interface with executive management and staff as necessary.Lab and Field Testing.

Oversee the company's network which includes, 75 plus workstations, servers (Linux/Windows Servers), routers, switches Provide maintenance and repair services for all company owned systems; including printers, multifunction devices, desktops, laptops and telecommunications equipmentMigrated Macintosh systems to IBM Platform and maintained 65 plus computers in company offices plus 35 field laptops Responsible to evaluate the impact of workload on resource availability and maintain backup of critical information systems Handle installations, upgrades, testing and document information system components Responsible to interpret program specifications; develop flow charts, and depict the logical flow of programs To develop code by using languages/tools as outlined in program specifications, i.e. custom programming in Access and Visual BasicDesigned and implemented timesheet program that synchronizes data with corporate office via the InternetResponsible to test programs and review results of test data Responsible for cost control, regulatory compliance, performance improvements and oversight of all aspects of technologyDesign and implement technology models/processes/systems to boost operational efficiencies and reduce costs, increase reporting accuracies, and provide improved service.Develop and administer information management training coursesProvide leadership and spearhead strategic projects and initiatives for the organizationDevelop policies and procedures for all technology functions to ensure efficiencyIdentify and determine areas of external and internal risk based on company policies, laws and regulationsInterface with executive management and staff as necessaryManage company cellular phone account with 62 currents users, handling the replacement and upgrades as neededOther duties as assigned

Responsible for maintaining company Networks (Novell and NT)Provide online and on-site support to usersTo develop code by using languages/tools as outlined in program specifications, i.e. custom programming in Access and Visual BasicPrepare and submit data reports to external agenciesAssigned various duties relating to company web page including the design, setup and maintenance of the home

Responsible for maintaining company owned computers, printers, monitors, modems and other hardwareProvide proper supervision to other computer technicians while monitoring progressHandled the responsibilities of troubleshooting problems and issues to meet users satisfactionProvide online and on-site support to usersSolving the issues related to software corruption and ensure minimum data loss

Repairing the devices as printers, scanners or monitorsProvide ongoing maintenance of the computer hardware and other computer related equipmentInstalling and updating different software applications including AntivirusHelping the senior hardware technician in setting up the network and assigning ID'sResponsible for the purchase and return of technology equipment Solving any problem related to LAN, Intranet and Internet