Jay Adams
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Jay Adams Email & Phone Number

Senior Manager, Personalized Support and Partner Support -Building and Empowering great Customer Forward Support Teams at Twilio
Location: Greater Seattle Area, United States, United States 10 work roles 2 schools
1 work email found @twilio.com LinkedIn matched
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Contact Signals · 1 work email

Work email j****@twilio.com
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Current company
Role
Senior Manager, Personalized Support and Partner Support -Building and Empowering great Customer Forward Support Teams
Location
Greater Seattle Area, United States, United States
Company size

Who is Jay Adams? Overview

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Quick answer

Jay Adams is listed as Senior Manager, Personalized Support and Partner Support -Building and Empowering great Customer Forward Support Teams at Twilio, a company with 3794 employees, based in Greater Seattle Area, United States, United States. AeroLeads shows a work email signal at twilio.com and a matched LinkedIn profile for Jay Adams.

Jay Adams previously worked as Senior Manager, Personalized Support and Partner Support at Twilio and Manager, Personalized Support (TAM Manager) at Twilio. Jay Adams holds Code 401 - Advance Software Development In Python, Computer Software Engineering from Code Fellows.

Company email context

Email format at Twilio

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{first_initial}{last}@twilio.com
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AeroLeads found 1 current-domain work email signal for Jay Adams. Compare company email patterns before reaching out.

Profile bio

About Jay Adams

Reaching across gaps, building bridges, being the steward of a great team - All with the mindset of "wearing the customers shoes" - everyday.

Listed skills include Microsoft Office, Customer Service, Html, Sql, and 27 others.

Current workplace

Jay Adams's current company

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Twilio
Twilio
Senior Manager, Personalized Support and Partner Support -Building and Empowering great Customer Forward Support Teams
san francisco, california, united states
Website
Employees
3794
AeroLeads page
10 roles

Jay Adams work experience

A career timeline built from the work history available for this profile.

Senior Manager, Personalized Support And Partner Support

Current

United States

Oct 2023 - Present

Manager, Personalized Support (Tam Manager)

Greater Seattle Area

Mar 2022 - Oct 2023

Support Escalation Manager

Seattle, Washington, United States

Dec 2020 - May 2022

Technical Account Manager / Developer

Greater Seattle Area

Twilio is a cloud communications platform as a service (CPaaS) that allows software developers to programmatically make and receive phone calls, send and receive text messages, and perform other communication functions using its web service APIs.My role as a Technical Account Manager is to provide Personalized Support to Enterprise customers. ─Proactively.

Jan 2019 - Dec 2020

Software Developer Full Stack

Greater Seattle Area

Software developer with an interest in Machine Learning and Data Science.Familiar with Python, Pyramid, Django, AWS services EC2, RDS, IAM, S3 across several projectsDeveloped projects working with postgres and other SQL relational database models.Some experience with CSS, HTML and JavascriptDeveloped and deployed Server and client apps via AWS and Heroku

Nov 2017 - Jan 2019

Software Development Engineer (Via Inconsulting)

Redmond WA

Working with a team to develop, modify and deploy a responsive, restive, CRUD website for a Microsoft Program. Tools we are using include JavaScript, React, Redux, CSS and HTML,

Sep 2018 - Dec 2018

Borrower Advocate/Mediation Specialist

Cook Mowery Law Group

Bellevue WA

Hired as a subject matter expert with in-depth knowledge of all legal and compliance matters related to the lending industry. Act as the leading client advocate accountable for managing the firms large portfolio of short sales and financial “hardship” cases. Interviews and educates clients, coordinates with client attorneys, and interfaces with banking.

May 2013 - Mar 2015

Borrower Advocate/Mediation Specialist

Advantage Legal Group

Bellevue

Hired as a subject matter expert with in-depth knowledge of all legal and compliance matters related to the lending industry. Act as the leading client advocate accountable for managing the firms large portfolio of short sales and financial “hardship” cases. Interviews and educates clients, coordinates with client attorneys, and interfaces with banking.

Oct 2010 - Apr 2013

Processing Manager

Pacific One Lending

Kirkland

  • Recruited to manage the contract processing team for multiple company divisions. As a mortgage and short sales specialist, trained the sales and customer support teams providing direct contact with all existing.
  • Supervised a processing team of six processors and underwriters. Established policies and procedures.
  • Created protocols for file tracking, communication, and compliance. Within four months file flow enhanced using less staff. File processing increased from 15 per month to 50 per month.
  • Acted as sales advisor for all other divisions and functioned as legal liaison to legal division.
  • Developed company-wide training for the sales team. Created a monthly 2-hour sales presentation for homeowners to capture clients and generate new business. Coordinated 12 client seminars.
Jan 2009 - Oct 2010

Production Manager And Loan Officer

Yarrow Bay Mortgage

Kirkland

  • Selected to cultivate trusting relationships with prospects to close new business. Addressed and resolved issues involving clients, lenders, underwriters, appraisers, and management. Supervised and trained 100 employees.
  • Educated clients in understanding the best product for their needs. Strong knowledge of underwriting procedures secured client business resulting in an average of two new loan applicants per week.
  • Presented 5-hour seminars promoting a loan program for first time home buyers twice per week.
Mar 2002 - Apr 2009
Team & coworkers

Colleagues at Twilio

Other employees you can reach at twilio.com. View company contacts for 3794 employees →

2 education records

Jay Adams education

Code 401 - Advance Software Development In Python, Computer Software Engineering

Learned to write clean, well-tested, advanced Python code that is compatible with Python 3 using industry-standard software engineering.

Code 201 And 301 - Intermediate Software Development, Software Development

Code Fellows Studied the core of software development, including MVC and asynchronous programming, to create web applications in HTML.

FAQ

Frequently asked questions about Jay Adams

Quick answers generated from the profile data available on this page.

What company does Jay Adams work for?

Jay Adams works for Twilio.

What is Jay Adams's role at Twilio?

Jay Adams is listed as Senior Manager, Personalized Support and Partner Support -Building and Empowering great Customer Forward Support Teams at Twilio.

What is Jay Adams's email address?

AeroLeads has found 1 work email signal at @twilio.com for Jay Adams at Twilio.

Where is Jay Adams based?

Jay Adams is based in Greater Seattle Area, United States, United States while working with Twilio.

What companies has Jay Adams worked for?

Jay Adams has worked for Twilio, Twilio Inc., Freelance Software Development, Microsoft, and Cook Mowery Law Group.

Who are Jay Adams's colleagues at Twilio?

Jay Adams's colleagues at Twilio include Pedro Salazar Paredes, Peter Cooper, Gabriela Nunes, Keyur Saxena, and Sahar Nawaz.

How can I contact Jay Adams?

You can use AeroLeads to view verified contact signals for Jay Adams at Twilio, including work email, phone, and LinkedIn data when available.

What schools did Jay Adams attend?

Jay Adams holds Code 401 - Advance Software Development In Python, Computer Software Engineering from Code Fellows.

What skills is Jay Adams known for?

Jay Adams is listed with skills including Microsoft Office, Customer Service, Html, Sql, Leadership, Microsoft Excel, Microsoft Word, and Microsoft Powerpoint.

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