Jay An Email & Phone Number

Los Angeles, Ca, Us

Connecting 280 million potential users through a universal communications platform (in the US alone)

New York City, New York, Us

- Expanded the core business to the SMB / Individual homeowners space (prior to my arrival, TheGuarantors only served larger Property Management companies).- Successfully launched the SMB property enrollment platform from zero to one by writing all of the product requirements from scratch, leading the development team into execution, and collaborating cross functionally between internal teams to build out the go-to-market (GTM) plan.- Owned and managed the product roadmap for the SMB property enrollment platform, collecting feedback from end users and various internal teams to prioritize the features.- Wrote product requirements, user stories, acceptance criteria, design requirements, data requirements and business requirements for the first version of the Self-Service Enrollment module and Landlord Dashboard experience which will allow for the company to target the currently unaddressed 60% of the renter’s market.- Conducted competitive analysis of direct and indirect competition to analyze current trends and active features in the marketplace today.

San Mateo, California, Us

Business Intelligence | Data Analytics | Software as a Service (SaaS) | B2B platform | B2C product- Launched the first Business Intelligence product for the company by writing the product, business, and design requirements, identifying the KPIs that matter, and cross functionally project-managing the team into executing all of the deliverables.- Communicated closely with CSMs to consolidate product enhancement requests coming from our clients to truly understand the customer’s concerns in order to improve the product so that it provides- Documented frequently asked questions (FAQs) and held product training sessions to educate the sales, marketing, and customer success team and to ensure that the entire team is aware of all of the features of the product.- Worked closely with data scientists and data analysts to determine all of the data needed to calculate the values for the KPIs and to be sure that it is readily available in the most efficient way possible.- Owned and managed the product roadmap for the Business Intelligence product and integrated Tableau dashboards into the product to provide an industry leading data visualization experience.

- Wrote the first Product Requirements Document (PRD) for the US version of the application, consolidating all product, business, design, and technical requirements in order to build a completely different version of the application from the existing Korean version.- Worked directly with designers, developers, and key stakeholders in the Seoul office to conceptualize, build, and launch the first version of the application.- Conducted competitive analysis to identify and prioritize the key features for the minimum viable product.CashWalk is a free step counter, activity tracker, lock screen-based pedometer app that pays you digital currency for walking and forming a healthier lifestyle. The more steps you walk with CashWalk’s pedometer every day, the more points you will earn. Redeem your earned points for attractive rewards such as popular gift cards, the latest electronics including smartphones and gadgets, sports kits, fitness training, healthy nutrition, and much more. In short, CashWalk pays you to walk or run, and it costs nothing to use.CashWalk converts your steps into a new digital currency called "Stepcoins". You can spend earned Stepcoins on gift cards, products, and experiences with our merchant partners.The more you walk-> the fitter and healthier you become -> the wealthier you get on CashWalk.

Oakland, Ca, Us

Head of Product Management1. MGT Gaming Platform2. CashBet Crypto Wallet Experience3. Crypto as a Service (CaaS)- Created a Crypto wallet PRD for the first crypto-experience on the iGaming platform, designing deposit, withdrawal, and gameplay flows to make sure that the best user experience is provided to the players.- Generated product requirement documents (PRDs) to improve the existing, outdated casino by adding missing features and revenue generating features to increase the active userbase by 10x. - Lead daily scrum meetings with on-site and off-site development teams and the QA team to ensure that all items for that weekly sprint were completed/executed without any issues.- Planned weekly sprints for the development team as the scrummaster / program manager by managing the product backlog and prioritizing each item on the backlog appropriately to add to the development timeline.- Managed and enhanced the existing BackOffice content management system, designing a top-notch portal UI / UX for the customer service representatives to use and to eliminate the need for development effort in making simple changes within the platform / applications.- Conducted competitive analyses of successful online casinos to identify missing features, best practices, and market standards in order to improve the core casino platform.

Oakland, Ca, Us

Suwon-Si, Gyeonggi-Do, Kr

Lead PM for Samsung Pay Promotions/Marketing & Samsung Rewards- Managed the product roadmap for Samsung Pay promotions and Samsung Rewards, driving the product vision and prioritizing features on the backlog.- Generated product requirement documents (PRDs) for each new feature by writing down technical requirements, UX requirements, analytics requirements, business requirements, and KPI targets & projections.- Composed user stories for each product requirement in JIRA and managed/tracked them to completion.- Lead daily scrum meetings with server development, client development, and QA teams to track project status and ensure that there are no blockers that need to be addressed.- Created a new dynamic promotions platform that is able to dynamically reward users depending on the user’s unique status and value as a Samsung Pay user.- Developed an in-house portal to launch and manage all promotions in minutes, eliminating a 4-week lead time per promotion that was manually developed and deployed in the past.

San Francisco, Ca, Us

Project Management- Project-managed customized consulting projects from initial discussion and scoping to project completion and delivery.- Performed QA Testing of development work to look for missed items, bugs/errors, and possible improvements.Consulting- Implemented the core application into the client’s current processes and trained end-users with Out-of-the-Box functionality.- Deployed completed Customization Projects with the Development and Product team to multiple client Orgs- Created quick reference guides and manuals to help familiarize clients with standard Kugamon functionality and their customizations.- Triaged support cases and led support calls with clients to address errors/bugs, questions, and requests. Salesforce Administration - Monitored internal debug logs to identify the cause of issues- Performed ORG administration work upon client’s requests and customizations.

Us

• Accepted and completed new account tasks from Flightpath by gathering and confirming the necessary information from Flightpath, NetX360, and CRM databases.• Reviewed new account documentation and checked for any discrepancies between IMA, custodian data and new account paperwork. Worked directly with Portfolio Managers and Client Services Associates to correct any inconsistencies.• Reconciled new accounts, corrected any errors from the blotters and mismatched data, and saved the reconciliation report for documentation.

New York, Ny, Us

• Constructed a mock portfolio from scratch on investopedia.com that mirrored real time stock market transactions using various techniques such as short-selling, long-buying, and options trading, which outperformed the S&P 500 Index by yielding a 12% growth in March 2015• Performed a SWOT analysis on the Chinese Capital Market, analyzed possible procedures to attract foreign investment, and presented the information to the leaders of the organization.• Developed trading strategies comprising of fundamental analysis, quantitative analysis, technical analysis indicators such as moving averages, Bollinger Bands, Ichimoku Clouds, RSI, MACD, Candlesticks, etc.

Continuing Studies, Bus - Project Management

Bachelor Of Science (B.S.), Business/Managerial Economics