Jay Andersen Email & Phone Number

Tampa, Fl, Us

• Experience building, training and retaining a sizeable QA organization• Manage a team of resources embedded on project teams including providing support for staff development and performance reviews • Defined quality engineering best practices and processes in an agile/waterfall development environment and ensure their consistent implementation across all embedded resources on the product teams• Design and development of comprehensive test strategy and guidelines to create consistency for each product line• Ensure each team member’s continued skill development to achieve the maximum contribution to their development team• Provide effective risk assessment with subjective and objective quality metrics along with comprehensive test coverage results analysis for product quality assessment from release readiness perspective on a continuous basis is an agile environment• Work closely with executive team, engineering teams to define, architect, develop, deliver and continuously evolve the quality engineering plans, using automated and manual test infrastructure for enterprise class data management, content management, search and discovery, data mining, messaging, workflow and collaboration based applications• Architected flexible automation test system using both commercially available automation tools and purpose-built in-house developed tools for Xcira test infrastructure (patent pending)• Experience in an LAMP based SDLC environment• Flexible and responsive. Has the ability to react quickly to changing business, product and customer needs while maintaining the course • Strong verbal and written communication, impeccable presentation, organizational, and time management skills• Good sense of business and customer’s needs and understand that the mission is to address customer needs and not just build the products• Experience in short release cycles, the full software lifecycle, and have worked on multiple products that were released for public consumption

Tampa, Fl, Us

Charlotte, Nc, Us

Responsibilities included quick, accurate data entry for potential loan purchases.Team Lead Assistant providing additional floor support for new employees dealing with file issues and technical support.Handling electronic data input for entire floor, and reviewing outsourced data input and clearing any issues with files to prepare them for funding.Trained/Supervised a three person team to correct and clear all electronic data input issues, we handled on average 300 files daily releasing $15 to $20 million dollars in assets.Lead a new quality assurance team created for maximizing employee efforts in the purchase review department. After the team was created there was a %15 increase in production and accuracy.Junior Suspense CoordinatorMaintained an open line of direct communication with 11 Countrywide Home Loans partners. My communication skills lead to an average release of $700,000 in assets acquired.Managed a monthly portfolio averaged 460 files with 45 daily reviews and 26 daily fundings.

Work duties included assisting the managing appraiser with document preparation and review. Independent internet research locating missing and difficult to find public documents.Created/maintained the peer to peer network for Abel Appraisal Service replacing the previous outdated client CD system.

Overland Park, Kansas, Us

Assisted new and experienced customers using their mobile devices. Added customer bonuses and incentives for talk time and appreciation points. Reviewed customer issues and found best possible solution to ensure continued service.

Washington, Dc, Us

Four years of specialized experience in gathering, processing, and disseminating data.My high evaluation scores helped move me from Seaman Recruit (E-1) to Petty Officer Second Class (E-5) in four years of service.Lead the training of over 50 junior personnel attaining Basic Damage Control and 3M Maintenance qualifications.As the lead Systems Communications Manager I was accountable for the continuous operation and performance of the Combat Direction Center's (CDC) communication devices, over 15 individual analog and digital phone systems and 7 radar receivers, during underway operations.I supervised CDC Surface Watch Team during wartime operations (Operation Enduring Freedom 2002), ensuring proper watch standing of several personnel while gathering, processing, and disseminating data of over 500 surface contacts. Once all the information was processed I relayed pertinent information to the Tactical Actions Officer and Officer of the Deck.I contributed over 250 hours of