Jay Arachchige Email & Phone Number

Mulgrave, Vic, Au

Melbourne, Victoria, Australia

Melbourne, Victoria, Australia

Provide exceptional customer service to local and international students.Applications use : Service Now, Allocate+Follow RMIT Higher educational course guide, Vocational education course guide, RMIT Program enrollment structure.Work between few applications at the same time.Cooperate with timetabling officers.Clear understanding of student enrollment and timetabling process.Worked in a team environment.Identify and resolve student's inquiries in a timely and… Show more Provide exceptional customer service to local and international students.Applications use : Service Now, Allocate+Follow RMIT Higher educational course guide, Vocational education course guide, RMIT Program enrollment structure.Work between few applications at the same time.Cooperate with timetabling officers.Clear understanding of student enrollment and timetabling process.Worked in a team environment.Identify and resolve student's inquiries in a timely and respectful manner. Show less

Melbourne, Australia

Frontline Systems Australia and Dimension Data merged as NTT Ltd. I have performed server hardware engineering tasks and warehouse operational tasks at NTT.Server Hardware Engineering• Install hardware for HP servers (HP ProLiant DL580, DL380, DL360, DL320, DL180 and BL460 Blade servers).• Diagnose hardware related problems and contact HP to replace defective parts.• Update latest firmware according to HP guidance. • Keep HP server reports for future… Show more Frontline Systems Australia and Dimension Data merged as NTT Ltd. I have performed server hardware engineering tasks and warehouse operational tasks at NTT.Server Hardware Engineering• Install hardware for HP servers (HP ProLiant DL580, DL380, DL360, DL320, DL180 and BL460 Blade servers).• Diagnose hardware related problems and contact HP to replace defective parts.• Update latest firmware according to HP guidance. • Keep HP server reports for future reference. • Install Windows based operating systems and software. • Download and install HP smart update manager. • Update Windows patches and latest drivers.• Load customer supplied software images to servers, desktops and laptops using Symantec GhostCast Server.• Configure iLO for remote management of HP servers.• Register and activate licenses such as iLO advance licenses, Smart array licenses and Windows licenses.• Manage HP C7000 enclosures and blade servers via Onboard AdministratorWarehouse Operational• Provide Exceptional customer service to Telstra, ANZ bank, Department Defense, Victorian parliament, major universities and many more major companies in Australia.• Coordinated between Melbourne and Canberra warehouses to allocate the orders.• Worked with sales, purchasing and order management teams to allocate warehouse space, set order shipment dates and freight charges.• Checked emails and responded to internal and external customers in a timely and respectful manner.• Arranged international shipments, obtained quotations • Applied export permits via Department of Export Control for computer equipment with encryption capability.• Used SAP and Microsoft Navision to obtain details of stock quantity and location, confirm they match against purchase order and bill the customer.• Arranged deliveries, contacted with customers, transport companies and couriers. Show less

Melbourne, Victoria, Australia

• Customer first mentality• Respond to customer complaints• Filling and maintaining the presentation of stock during the trading hours• Assisting customers with product enquiries• Maintaining food and health safety procedures• Worked in a team

Bachelor Of It, Information Technology

Comptia A+ Technician, Information Technology

Implementing Hp Blade System, Information Technology

Implementing Hp Blade System, Information Technology