Jay-Ar Laydia Email & Phone Number

Valenzuela, Ncr, Ph

Philippines

Philippines

*Managing partner relationship including new and renewal (contracts, process orientation & implementation, product training & support, marketing strategies & campaigns)*Onboarding of new stakeholders, users (ex. Admin replacement)*Monthly health checks, touch points, demo preparation & presentations, migration & implementation discussions*Provide general account management level support through customer lifecycle – serve as liaison with multiple departments (ex. Implementation… Show more *Managing partner relationship including new and renewal (contracts, process orientation & implementation, product training & support, marketing strategies & campaigns)*Onboarding of new stakeholders, users (ex. Admin replacement)*Monthly health checks, touch points, demo preparation & presentations, migration & implementation discussions*Provide general account management level support through customer lifecycle – serve as liaison with multiple departments (ex. Implementation, integration, RFP, technical, customer experience,other product related customer concerns)*Works w/ client’s internal support and leadership teams*Updating of CRM client health record regularly & accurately*Customer outreach, enablement, and platform training*Review of contract 90-120 days prior to end of term to ensure correct contract for renewal and send necessary uplift notice*Opportunity Close Plan & Quote preparation*Growth opportunity to ensure customer is using the right product and deployment (cross-sell/upsell)*Negotiates terms of renewal with external client support teams (ex. Pricing and Contracting teams)*Works to win-back accounts for growth to the business Show less

Philippines

*Managing partner relationship including new and renewal (contracts, process orientation & implementation, product training & support, marketing strategies & campaigns)*Support, negotiate and secure additional revenue through direct accreditation with banks and insurance providers through advertising, sponsorship, sales and commission incentives and other sources.*Facilitating communications between entities (monthly production summary report, product and process improvement, and… Show more *Managing partner relationship including new and renewal (contracts, process orientation & implementation, product training & support, marketing strategies & campaigns)*Support, negotiate and secure additional revenue through direct accreditation with banks and insurance providers through advertising, sponsorship, sales and commission incentives and other sources.*Facilitating communications between entities (monthly production summary report, product and process improvement, and business opportunities)*Provision of creative solutions and sales campaigns for leads generation through marketing programs (social media, marketplace, and google ads)*Managing and maintaining full knowledge of all commercial partnership products and procedures, data analytics, product comparison, revenue report & reconciliation Show less

Metro Manila

Organizational Level: Managerial Length of Service: 2YR 3MOIndustry: BPORole Coverage:*Team Performance Management and Improvement*Client Services and Business DevelopmentSupported FTE: 40+ Full Time EmployeesSupported Staff: Quality Specialist | Workforce Specialist | Operations | Workforce & Analytics | Infosec and IT | Client ServicesSupported Campaigns: 1 International Campaign | 1 SiteLine of Business: Technical Support | Customer Service | Billing |… Show more Organizational Level: Managerial Length of Service: 2YR 3MOIndustry: BPORole Coverage:*Team Performance Management and Improvement*Client Services and Business DevelopmentSupported FTE: 40+ Full Time EmployeesSupported Staff: Quality Specialist | Workforce Specialist | Operations | Workforce & Analytics | Infosec and IT | Client ServicesSupported Campaigns: 1 International Campaign | 1 SiteLine of Business: Technical Support | Customer Service | Billing | Voice, Chat and Email | SalesRole Description:*Team performance management, development and engagement activities *Ensure department operates efficiently according to client and company measures.*Work with support departments to ensure business continuity strategies are effectively executed.*Financial Analytics and Management*Business Intelligence - Performance Analytics & Reporting*Client Services and Development*Real Time Analysis - Service Level Management Show less

Philippines

Organization Level: ManagerialLength of Service: 2YR 2MOIndustry: BPORole Coverage:*Team Performance Management and Improvement*Quality & Real Time AnalyticsSupported FTE: 40+ Full Time EmployeesSupported Staff: Quality Specialist | Workforce Specialist | Operations | Workforce & AnalyticsSupported Campaigns: 2 International Campaigns | 1 SiteLine of Business: Customer Service | Billing | Voice, Chat and Email | SalesRole Description:*Team… Show more Organization Level: ManagerialLength of Service: 2YR 2MOIndustry: BPORole Coverage:*Team Performance Management and Improvement*Quality & Real Time AnalyticsSupported FTE: 40+ Full Time EmployeesSupported Staff: Quality Specialist | Workforce Specialist | Operations | Workforce & AnalyticsSupported Campaigns: 2 International Campaigns | 1 SiteLine of Business: Customer Service | Billing | Voice, Chat and Email | SalesRole Description:*Team performance management, development and engagement activities *Ensure department operates efficiently according to client and company measures.*Work with support departments to ensure business continuity strategies are effectively executed.*Business Intelligence - Performance Analytics & Reporting*Real Time Analysis - Service Level Management Show less

Bachelor Of Science - Bs, Registered Nursing/Registered Nurse

Bachelor'S Degree, Business Administration And Management, General