Jay Bishop Email & Phone Number

Marietta, GA, US

• Driving adoption of analytics engineering process and dbt across organization
• Providing thought leadership around data products and data strategy
• Training team members in business intelligence product development through structured courses and frequent shadowing sessions

Atlanta, Georgia, United States

• Develop, iterate, and own 35 Tableau dashboards as one single data product which serves as the source of truth for Verizon CRM Analytics and its over $650,000,000 in annual incremental revenue
• Author and iterate upon original Teradata SQL queries supporting Tableau dashboards
• Collaborate with and fully understand the role of both data engineers and business stakeholders to make desired analysis possible given specific inputs and constraints
• Re-designed inherited dashboards to: o reduce load times by an average of 85% when comparing typical data pulls o significantly improve the user experience and the ease of reaching insights by incorporating parameters.
• Established a Git repo for source control of Tableau dashboards and persuaded several team members to similarly adopt the process to improve speed and quality of collaboration
• Created and maintains 10,000-word wiki-style hyperlinked and searchable process documentation

Atlanta, Georgia, United States

• Identified actionable survey results and visualized them in operational to executive level presentations and reports
• Developed process using Tableau and custom SQL to reduce recurring monthly report’s total build time by 90% from 16 to 1.5 hours
• Trained new associates to utilize proprietary software, conduct analysis in Tableau and Excel, and exercise best-practices
• Simultaneously managed 9-16 client’s competing priorities in a fast-paced, high-growth environment
• Worked closely with developers to improve existing products by suggesting and testing new features
• Translated client questions into technical resolutions and actionable analysis

Atlanta, Georgia, United States

• Trained new associates to utilize proprietary software, conduct analysis in Tableau and Excel, and exercise best-practices
• Collected, cleaned, analyzed, and communicated web survey data from residents, tenants, employees, brokers, and investors
• Simultaneously managed 9-16 client’s competing priorities in a fast-paced, high-growth environment
• Worked closely with developers to improve existing products by suggesting and testing new features
• Translated client questions into technical resolutions and actionable analysis

Atlanta Metropolitan Area

• Collected, cleaned, analyzed, and communicated web survey data from residents, tenants, employees, brokers, and investors
• Simultaneously managed 9-16 client’s competing priorities in a fast-paced, high-growth environment
• Worked closely with developers to improve existing products by suggesting and testing new features
• Translated client questions into technical resolutions and actionable analysis

Virtual Commute

• Remotely led a dynamic team of 10-16 to assure compliance of VSolvit projects with international standards
• Organized and executed improvement efforts for various processes including auditing, team training and metrics collection
• Succeeded as a liaison to upper management to coordinate assignments and facilitate growth
• Drafted clear and concise procedure documentation for original and previously integrated processes
• Conducted weekly team meetings, drove discussion, took minutes, and presented announcements
• Trained all new hires in the auditing process and VSC standard procedures

• Audited project documentation for adherence to ISO 20000-1:2011, ISO 27001:2013 and ISO 9001:2008 international standards.
• Tested software, drafted process documentation, and helped build slide decks