I am a high-energy leader with an MBA and track record of success in coordinating programs, operations, and multimillion-dollar projects in multiple industries, including Telecommunications, Information Technology, and Computer Software. Much of my success is due to my background in building and motivating teams that consistently exceed performance expectations and contribute to sales and profitability growth. Notable career highlights include the following:*Accelerated customer retention rates for OakTree Software, Inc. while developing multiple revenue-generating sales strategies and placing a continual emphasis on customer follow-up activities.*Managed teams comprised of 20 employees and up to 20 contractors during the successful execution of multiple large-scale technical projects and programs at CenturyLink.*Supported a $1B annual revenue stream while leading key aspects of a Fiber-To-The-Tower workflow system development/implementation across multiple departments (worked with PricewaterhouseCoopers).*Attained CenturyLink’s highest award (“Practically Ingenious Award”) for outstanding revenue ($4M) and customer satisfaction after spearheading the implementation of an online messaging communication channel that reduced response time for sales teams from 24 hours to under 10 minutes.*Developed support documentation, system test plans & just-in-time customer training for 10 major software releases.*Met all deployment schedules and budget constraints while overseeing the implementation of Engineering & Construction Portal workflow software, one of the largest reengineering initiatives for CenturyLink.
Listed skills include Matrix Management, Outside Plant, Voice Networks, Ethernet, and 46 others.