Jay Banger Email & Phone Number

Victoria, British Columbia, Canada

This role incorporates retention, customer billing and sales into one position as an all in one customer service solution

Victoria, British Columbia, Canada

I interacted directly with clients who were considering cancellation of services and helped them to resolve issues and retain business such as helping customers to modify packaging to lower bill or resolving technical issues. I also managed escalations using conflict resolution to deal with challenging situations with integrity, empathy and sincerity.

Victoria, British Columbia, Canada

My responsibilities included diagnosing and repairing issues with TV, Internet and telephone (VOIP) connections, resolving network issues, and configuring hardware and software settings for all Services.