• Developing strategies and processes for managing the sales flow for stores within the district• Managing online sales by converting web lead traffic for multiple stores driven through the corporatewebsite• Tracking and growing key indicators, such as Average Per Agreement, Standard Monthly RentalRevenue, and Subtotal Revenue• Training and developing staff in sales, standard operating procedures, inventory management, andcredit management

• Leading a lean team that offers full-desk support to customers via phone, live chat, and email• Developing, maintaining, and applying metrics to measure, track, and aggregate daily support volume data• Creating & actively driving KPI's and OKR's to measure short-term and long-term growth and progress• Collaborating with the dev team to automate and streamline processes & expand product offering

• Seeking candidates to fill salaried and executive positions as needed by clients in various industries• Building and maintaining a database of potentially qualified candidates• Interviewing qualified candidates to ascertain if the requisites of the position are met• Managing a team of 7 Junior Recruiters tasked with staffing hourly positions

• Assisting in the management of a sales team of 10 agents in the day-to-day functions of the business• Actively driving KPI's and ensuring that SLA's and metrics with Airbnb, Doppler Labs, and Shippo are met• Preparing monthly sales projections and end-of-month conversion reports for review by the Operations Team• Acting as a steward of the company to ensure that the culture and core values of Voxpro are maintained

• Diagnosing and performing technical support for customers experiencing internet connectivity issues• Acting as a point of contact for a team of 25 agents for customers requesting escalation to a supervisor• Resolving customer escalations by offering a solution that benefits both the company and the customer• Ensuring brand loyalty by training agents to deliver only top-tier customer service

• Full-cycle recruitment of food-service staff members for multiple restaurant locations• Creating & placing job ads on various career boards, online job boards, social media, and company website• Sourcing, screening, interviewing, and on-boarding of qualified candidates fulfilling the job requisites• Compiling the new-hire documents, training material, and employee file for store management