- Diagnose and resolve technical hardware and software issues and provide step-by-step technical support over the phone, via email, or through remote access tools.- Act as the primary point of contact for customers experiencing technical issues.- Perform regular system updates and maintenance to ensure optimal performance.- Monitor system performance and troubleshoot issues as they arise.- Create and maintain detailed documentation of support processes and resolutions.- Provide support for software applications, including installation, configuration, and troubleshooting.- Manage and document support tickets using a ticketing system (Halo).

-Proactively approach and assist users in upgrading to Windows 11, ensuring a smooth transition.-Set up OneDrive for users, enabling seamless file synchronization and backup.-Execute regular backup procedures to safeguard critical files and ensure data integrity.-Implement and manage Multifactor Authentication (MFA) for all users, enhancing security measures.-Resolve issues related to Microsoft Intune, ensuring efficient device management and compliance.-Diagnose and troubleshoot a wide range of IT-related problems reported by users.-Conduct training sessions to enhance user knowledge and proficiency in utilizing IT systems and tools.

While I was studying full-time for my Certificate IV in Cybersecurity, I had the opportunity to work for Myaa Intelligent Solutions. Myaa Intelligent Solutions is a recently established Information Technology firm, founded in 2022 and headquartered in India, with active project management operations in Saudi Arabia. My appointment at Myaa Intelligent Solutions allowed me to actively address and resolve Information Technology-related challenges for end users in both India and Saudi Arabia. This role underscored the utilization of my multilingual proficiency and extensive professional background in the IT sector, enabling me to contribute effectively to the company's objectives in these diverse regions.Some of my key responsibilities at Myaa Intelligent Solutions include:- Diagnose and remotely resolve IT-related issues reported by end-users in Saudi Arabia, effectively communicating in either English or Arabic, depending on their preference and language proficiency as native speakers or locals.- Initiate and manage support tickets for hardware-related concerns, coordinating field officer visits to on-site locations as required.- Proficiency in the creation, modification, and deactivation of user accounts, as well as the management of access permissions utilizing Active Directory.- Resolve network connectivity problems by troubleshooting and configuring basic routers, switches, and wireless access points to guarantee that users can smoothly connect to both the local network and the internet.

As a dedicated Field Service Technician, I bring a wealth of experience in delivering efficient and reliable technical support within the ATM industry. My role involves executing tasks with precision and adhering to comprehensive work instructions, ensuring the seamless operation of ATMs and related equipment.One of my key responsibilities is the transportation of ATMs and spare parts within the designated region, guaranteeing timely access to essential components and equipment. I excel in running diagnostics on troubled ATMs, quickly identifying and resolving technical issues to minimize downtime and maintain peak performance.I am known for my commitment to following rigorous work instructions and collaborating closely with tech support teams to address complex technical challenges effectively. My meticulous attention to detail is evident in my practice of recording all relevant information using the Nexus application, ensuring accurate documentation of every service and maintenance task.In addition to troubleshooting and repairs, I take proactive steps by performing preventative maintenance and refurbishment on ATMs of various makes and models within our fleet. This approach not only extends the lifespan of our equipment but also enhances the overall reliability and functionality of our ATM network.With a strong focus on ensuring the uninterrupted operation of ATMs, I am dedicated to delivering exceptional service and technical expertise to meet the needs of our clients and maintain the highest standards in the field.

I am a dedicated Lead Business Customer Advisor with a proven track record of delivering exceptional service and support within the banking industry. My primary responsibilities encompass resolving software issues, troubleshooting technical challenges related to quick change machines and TCRs, and conducting comprehensive training sessions for staff to optimize their use of banking software for increased productivity.In addition, I excel at maintaining machine balances, including coin swap and quick change machines, ensuring seamless operations within the branch. My role extends to processing deposits for Electronic Business and ATM, where precision and accuracy are paramount.I thrive on direct interaction with business customers, offering assistance through various channels, including telephone, email, and face-to-face interactions. My commitment to providing timely responses and resolving customer inquiries has consistently resulted in high levels of satisfaction.I am adept at efficiently processing orders, forms, applications, and requests, ensuring the smooth flow of transactions. My expertise also extends to managing customer accounts and maintaining meticulous records of interactions and transactions, further enhancing the overall customer experience.Furthermore, I take pride in my ability to promote and sell an extensive range of financial products and services, such as credit cards, mortgages, and loans, to meet the unique needs of our valued customers. With a focus on delivering exceptional value, I am committed to facilitating financial success for both individuals and businesses.

I am a skilled and results-driven professional with a strong background in network infrastructure and IT support. Throughout my career, I have played a pivotal role in configuring Cisco routers and switches, ensuring their readiness for deployment at diverse locations across the country.My expertise extends to the creation and configuration of VLANs and Port Trunks, enhancing network segmentation and optimizing data traffic for improved performance. I possess a comprehensive understanding of Active Directory, enabling seamless integration and management of user accounts and resources.A key aspect of my role involves providing remote access support, facilitating secure and efficient connectivity for end-users. I take pride in offering technical assistance to site engineers and promptly responding to end-users' calls, effectively troubleshooting and resolving both software and hardware issues.Furthermore, I excel in monitoring network performance and addressing various network problems within established service level agreements (SLAs). My dedication to stakeholder and customer satisfaction drives my commitment to maintaining network integrity and reliability.In addition, I have actively managed DHCP servers by creating new scopes in accordance with evolving requirements, ensuring the efficient allocation of IP addresses.My career has taken me across the country, where I have leveraged my skills to design, test, implement, and troubleshoot networking infrastructure, devices, and software. My ability to engage effectively with end-users has been instrumental in delivering robust and dependable networking solutions. With a passion for excellence, I am poised to continue making significant contributions to the world of IT and networking.