Jay Bent Email & Phone Number

Hebburn, Gb

Newcastle-Upon-Tyne, England, United Kingdom

South Shields, England, United Kingdom

Newcastle Upon Tyne, England, United Kingdom

I have successfully managed a combination of flats/houses/blocks totalling 244 properties for 3 years. In the first year of employment with Student Cribs, I assisted in a large scale property refurbishment project, updating 176 properties. I've also assisted with property development projects to update property standards for compliance certification.For the last two years I have secured 100% occupancy and investor satisfaction.Key responsibilities · To manage the letting, management & customer service team for the property portfolio · To have responsibility for the financial and operational performance of the portfolio · To achieve or exceed planned rent income and expenditure targets and budgets · Manage the transition & integration of new acquisitions into the business · Ensure the appearance & presentation of our properties meets expected high standards · Develop, manage & motivate our ambassador and agent network to achieve letting & financial objectives · Ensure compliance with statutory, industry code & best practice requirements including ANUK and Newcastle/Edinburgh/Durham HMO guidelines · Strengthen adherence to existing operational processes & standards · Organise & manage annual tenant handover process planning and delivery each summer · Support the implementation and embedding of planned new digital business processes · Lead performance improvement projects & initiatives working with team members to implement · Address & resolve escalated issues & complaints in a timely & efficient manner. Liaising and working with the external property standards managemnt such as ANUK and the property ombudsman. · Research, monitor & report on market activity in existing and target cities · To carry out any reasonable request from the senior management team and to work flexibly across the organisation as required.

Newcastle Upon Tyne, United Kingdom

Newcastle Upon Tyne, United Kingdom

• Manage the on-site teams of 5 large-scale assets within the Portland Green Student Village Portfolio ensuring they have a clear understanding of individual job requirements and company objectives. Carry out relevant 1-2-1 processes.• Maximize occupancy across all assets by managing various sales processes and the booking journey.• Maximising commercial revenue opportunities through summer lettings and group / corporate business• Engage and support both the students and team in Student Welfare matters signposting to relevant agencies and universities where appropriate.• Manage and seek continuous improvement of the customer service functions delivering a supportive and engaging service that provides clear, accurate and timely responses with tenants in relation to all queries.• Enforce Tenancy Agreements adhering to ANUK National Codes of Standards and company policies.• Manage the rent collection procedures and debt management in line with Key Performance Indicators alongside the relevant policies.• Run accurate system performance reports.• Ensure all data and information is recorded and accurately maintained within themanagement and booking systems.• Ensure high customer service is offered to all tenants and visitors of the site.• Assist with the development and review for continuous improvement of good practice andstandard operating procedures.• Adhere to Fire, Health and Safety plans and undertake relevant tests and drills.• Oversee the management of the check-in and check-out process, ensuring all inspectionsare carried out accordingly and all charges/deposits are dealt with in the correct process.

Newcastle Upon Tyne, United Kingdom

Health and fitness has always been a passion of mine. I qualified as a PT to further my own knowledge and generate a secondary income. • Designed and executed individual and small group exercise fitness classes and regimens• Grew customer base through word-of-mouth referrals based on customer satisfaction and results.

Newcastle Upon Tyne, United Kingdom

As an administrator for Sodexo, I worked across 6 buildings housing 300-400 students, each within Northumbria University's halls of residence.• I dealt with a wide variety of tasks from opening/closing of the building, welfare checks, rent collection, managing sales, lettings, maintenance, managing and handling mail for residents in a secure manner, delivering excellent customer service for tenants and constantly striving to exceed client expectations• I transitioned from Administrator to GSA with Sodexo after their takeover of the management of Northumbria Universities accommodation• With Sodexo I trained up to a super-user role for their maintenance system as well as interviewed and trained new and existing staff members for the GSA role.

Hebburn, England, United Kingdom

Newcastle Upon Tyne, United Kingdom

Newcastle Upon Tyne, United Kingdom

Newcastle-Upon-Tyne, England, United Kingdom

Newcastle-Upon-Tyne, England, United Kingdom