Jay Bernstein Email & Phone Number

Rosemont, Il, Us

- Retail Banking product strategy and roadmap development- Competitive and market research and analysis- Product implementation and operations- Product management

Chicago, Illinois, Us

- Responsible for the development and approval of business cases for new strategies, products, and methods in support of recommended goals and activities- Manages the eCommerce & Payments Program Manager to ensure approved services and programs are implemented and managed successfully- Responsible for conducting and reviewing research and analysis to understand customer needs, monitor the client experience, and translate insights into actionable solutions- Prepare and analyze timely reports to evaluate progress to plans, success of initiatives and recommend enhancements/changes to products or strategies- Manages the Business Analyst in supporting the eCommerce & Payments team with timely and actionable reports and insights leading to improved business outcomes- Represent the Bank on outside panels and user groups advocating for the needs and perspectives of the Bank- Coordinate with cross-functional peer groups and create and manage timelines, documentation and communications in the support of implementation of approved plan and strategies within area of responsibility- Responsible for developing strategies and tactics to create a world class digital banking experience for First Midwest Bank clients- Ensures compliance with legal/regulatory requirements- Manage all aspects of vendor/partner relationships effectively interpreting contractual language, negotiate and track service definitions, and coordinate with Marketing on the execution of client facing campaigns and tactics

Deerfield, Il, Us

Overall responsibilities include: - Developed and updated financial model to track progress against project pro-forma financial models. - Researched and recommended ways to improve the profitability of the financial services program, including program enhancements, process changes, marketing strategies, and vendor updates. - Stayed abreast of all related regulatory and legal matters. Seeks appropriate guidance from legal resources. - Assisted Senior Director in setting annual program goals and long term strategy - Ensured that vendors are compliant with the terms of their legal agreements - Served as escalation point for consumer relations issues related to financial services - Business owner of Balance Financial Prepaid MasterCard providing direction to multiple cross-functional teams across Walgreens and vendor partners to build a financial services platform - Completed use cases that served as the building block for the build of the program - Led the build efforts of the Walgreens financial services platform - Managed the overall relationship with card program manager - Responsible for generating and prioritizing ideas that expand services - Reviewed and approve marketing- Business owner of Western Union money transfer services at Walgreens - Helped to negotiate contract - Worked with Western Union to build and refine use cases - Worked with teams across Walgreens and within Western Union to build a unique money transfer service stage and pay model that utilizes existing photo kiosks within Walgreens stores - Managed the overall relationship with Western Union, from daily oversight of the program to troubleshooting to crisis intervention to contract negotiations- Business owner of ATMs at all Walgreens locations - Responsible for maintaining relationships with ATM vendors, meeting with them at conferences and Walgreens corporate campus to review the performance of the vendor as well as new programs and features

Deerfield, Il, Us

Deerfield, Il, Us

Business Owner of the Walgreens Prescription Savings Club, Walgreens Wellness Benefit, Walgreens Bonus and the W Card platform. Reported to Senior Management, managed budgets, hired and managed staff, performed customer service, coordinated marketing efforts. Oversaw enrollments in the Prescription Savings Club from launch to more than 2 million members driving enrollment revenue of more than $40 million.Assisted with strategy in the early development of the Walgreens Rewards loyalty program, working with consultants to determine the strategy for the organization. Managed the Operations function prior to and during pilot launch. Assisted in selection and management of the pilot markets. Managed the communication with the pilot markets, from Market Vice Presidents down to cashiers at stores. Assisted with the development of and delivered the training for the pilot markets. Wrote and managed RFPs for data entry vendor as well as fulfillment vendor. Responsible for managing the relationships with the data entry and fulfillment vendors. Maintained budget for Operations area of Loyalty team.

Deerfield, Il, Us

Performed as Project Manager on multiple projects to build products across many different departments within the organization. Tasks included: Scheduling meetings with all levels of the organization, running meetings, keeping tasks on schedule, rolling out training, launching program, and coordinating marketing.

Deerfield, Il, Us

Built Windows servers and handled network administrator duties in a Novell/Windows environment.

Deerfield, Il, Us

Network administrator for Novell/Windows network. Performed desktop support, server support, and first level telecom support.

Norfolk, Ne, Us

Loan officer with portfolio responsibilities of around $10 million. Performed in-depth credit analysis, managed credit relationships, and made sales calls to prospective customers.

Performed credit analysis for retail credit purchases.