• Managing the registration forms, checking in and checking out guest.• Working with excel, word and outlook to cater to guest needs and manage data and back office.• Collecting money and maintaining records, and auditing the day at the end of day.

Responded to customer inquiries and concerns with exceptional communication skills, resulting in a 95% customer satisfaction rating.Implemented a proactive approach to addressing customer needs, resulting in a 15% decrease in customer complaints.Utilized active listening techniques to identify and address underlying customer concerns, resulting in a 20% increase in repeat business.