Jay Bhatt Email & Phone Number

India

Mumbai, Maharashtra, India

Hong Kong

Hong Kong

Hong Kong

- Relationship manager for firm’s top clients (Individually managing 16 top clients)- Partnering with various internal teams to ensure excellent client service- Monitor firm’s performance against client’s SLAs and improve processes- Operations service review meetings with clients - Key person to communicate/manage client’s expectations during operational issues like BCP, Risk, Escalations- Training operations teams on client service excellence- Share market, technology and regulatory related updates with clients to identify partnership opportunities- Engaging with service providers /Internal teams to enhance existing processes- Point contact for timely escalations/resolution of issues- Manage Client audit requests

Hong Kong

Asia head of client onboarding for Equities and Fixed Income

Mumbai Area, India

Senior Director - Vendor/Third Party Risk Management - Reporting to Global Head of Operations Vendor Management- Responsible for governance of the firm’s supplier risk management program and oversight of all critical suppliers. - Directly managed global outsourcing providers by maintaining high client satisfaction and maintaining low risk levels.- Led an Ops Vendor Management program compliant to global regulatory guidance (Fed, OCC, PRA, FSA) and supported key strategic initiatives. - Identified all critical suppliers, ensuring full transparency via performance metrics, conducted - Ensured timely and reoccurring due diligence reviews conducted on critical vendor’s risk in data protection/information security, financial health, business recovery/contingency, and regulatory/legal concerns.- Drive Process improvement and ensured best pricing by closely monitoring supplier costs.- Proactively identify synergies across global relationships and identify opportunities. - Closely work with internal stakeholders advising best practices, industry trends, and helped develop vendor strategy. Issued global policies and created training programs for both vendors and internal service owners

Mumbai Area, India

Operations BPO Vendor Management Expert - Reporting to Vice PresidentResponsibilities included - - Transition Management- Infrastructure Management- Resource Onboarding & Invoicing- Vendor Risk Management- Vendor Performance Management- Quarterly / Monthly Vendor Reviews - SLAs/KPIs Tracking- BCP Testing & Reporting- Contract Management- Reporting- Vendor Onboarding- Vendor Analysis- Escalations & Resolutions of day to day Operations Challenges- Vendor Audits- Global Metrics Reporting

Mumbai Area, India

Worked with CMC Ltd. (A TATA subs) as Program Manager reporting to Regional ITES Head. Responsible for Managing a team of 60 professionals, Managing clients in Asia, EMEA & NA regions, Process Improvements, Quality Assurance, Transition Management, Training, Client Coordination, Business Continuity, Hiring, Process Mapping, Supervising the QMS/ISMS activities, Change Management, Coordinate business requirement with various departments like HR, IT, FA, R&D, Admin, Performance Appraisals, Risk Management and Implementation of new policies

Mumbai Area, India

Prarambh Performing Arts was a theater group formed by like minded people and I was one of the founding member. Group was successful in having multiple shows of it's first venture "Anjor Kaya" in Mumbai. As part of the core committee, I headed back stage (Production) and contributed to other departments like PR, Creative and Lights/Sounds.

Mumbai Area, India

Banking and F&A Operations, reporting into Service Delivery Manager (GM)Responsible for Managing 4 key projects with two major clients of the company, Managing a team of 45 professional across two different locations in India, Transition Management, Process Re-engineering, Handling Internal/External Audits, Hiring, Heading the Process Documentation Initiative for entire F&A Division, Infrastructure Management, Six Sigma Project Coordination, Client Relationship, Timesheet compliance, Quality /Production Reporting, Pre-sales, Client Calls, Lead the Banking and Financial group in achieving Operational and Financial efficiency and Vendor Management,

Mumbai Area, India

Finance & Accounting Operations - Responsible for Project Deliverables, Quality Assurance, Team Management, Process Improvements, Process Documentation, Hiring, Client Relationship, Project Coordinator, Employee Engagement,Training and Query Resolution.

Mumbai, India

Worked with Microbrain Computer Pvt. Ltd. as Trainee Executive for one year. I was responsible for conducting training programs for new clients, Software testing, Customizing the software as per client's requirements, Training new employees and Technical Support.

Post Graduate Diploma, Computer Application

Bachelor Of Commerce (B.Com)