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Jay Bijay Kumar is listed as Deputy General Manager at Vodafone Idea Limited, a with 9321 employees, based in Pune, Maharashtra, India. AeroLeads shows a matched LinkedIn profile for Jay Bijay Kumar.
Jay Bijay Kumar previously worked as Asst. General Manager at Vodafone Idea Limited and Manager at Vodafone Idea Limited. Jay Bijay Kumar holds B.Sc., Physics from Gossner College (Ranchi University, Ranchi).
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Seasoned professional with 17+ years experience in the domain: Process and people management, front-end/Backend, Backoffice operations, Service delivery, Training Quality, Written communications & Social media operations, Service Excellence & analysis, Service partner and client management/ compliance management/ Digital transformation/ Email bot transition, Partner transition, Contact center management transitions.
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A career timeline built from the work history available for this profile.
Kolkata, West Bengal, India
Regional Back Office, Service Partner Operation, Email Operations (Care & Appellate) - Ensuring delivery of service KPIs, Complaints Management (Resolution, Analysis & Insights), National DND back office operations, National eSIM Operations (Chat, Email & Complaints Resolution), Customer Experience, Digital Automation (email BOT & Chat BOT),
Pune, Maharashtra, India
Quality Assurance Lead for West and South clusters which includes: Maharashtra & Goa, Gujarat, MPCG, Mumbai, Kerala, Karnataka, Tamilnadu and Andhrapradesh circles
Kolkata, West Bengal, India
Quality Assurance Manager of East clusters which includes: Kolkata and west bengal, Assam and North East, Orissa and Bihar and Jharkhand circle
Kolkata, West Bengal, India
Back Office Manager, Service partner management for Kolkata, West Bengal, Assam North East, Orissa and Bihar & Jharkhand circles
Ranchi, Jharkhand, India
Written communication, Nodal/Appellate Escalation desk, Social Media Operations & TRAI/UCC/Fastrack Escalation Lead for Bihar and Jharkhand circle.
Patna Area, India
TSG lead (Managing Network Complaints for Bihar & Jharkhand for TATA Docomo)
Bokaro, Jharkhand, India
Complaints Management Technical & Non Technical, Retention, Collection, etc
West Bengal, India
Activation, CAF Management, Retails Service Support, QRC, etc
Ranchi, Jharkhand, India
Retail Sales & Service, Retail & Corporate Video Conferencing, Gaming Zone Support, et.
Other employees you can reach at vodafoneidea.com. View company contacts for 9321 employees →
Subhajit Choudury
Colleague at Vodafone Idea LimitedAssam, India
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HS
Harivelan S Pa
Colleague at Vodafone Idea LimitedHyderabad, Telangana, India
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HK
Hariom Kumar
Colleague at Vodafone Idea LimitedPune, Maharashtra, India
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RW
Rohit Waghachoure
Colleague at Vodafone Idea LimitedMumbai, Maharashtra, India
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SK
Sanjay Khan
Colleague at Vodafone Idea LimitedBathinda, India
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KB
Karishma Bhagat
Colleague at Vodafone Idea LimitedVejalpur, Gujarat, India
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QS
Qazi Shakab Safi
Colleague at Vodafone Idea LimitedJodhpur, Rajasthan, India
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SK
Shekhar Kapur
Colleague at Vodafone Idea LimitedIndore, Madhya Pradesh, India
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ST
Sudhir Tiwari
Colleague at Vodafone Idea LimitedBhopal, Madhya Pradesh, India
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MM
Murali Mohan Raybabu
Colleague at Vodafone Idea LimitedBengaluru, Karnataka, India
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Quick answers generated from the profile data available on this page.
Jay Bijay Kumar works for Vodafone Idea Limited.
Jay Bijay Kumar is listed as Deputy General Manager at Vodafone Idea Limited.
Jay Bijay Kumar is based in Pune, Maharashtra, India while working with Vodafone Idea Limited.
Jay Bijay Kumar has worked for Vodafone Idea Limited, Vodafone, Zte Telecom India Pvt Ltd, Tata Teleservices, and Dishnet Wireless Ltd. (Aircel).
Jay Bijay Kumar's colleagues at Vodafone Idea Limited include Subhajit Choudury, Harivelan S Pa, Hariom Kumar, Rohit Waghachoure, and Sanjay Khan.
You can use AeroLeads to view verified contact signals for Jay Bijay Kumar at Vodafone Idea Limited, including work email, phone, and LinkedIn data when available.
Jay Bijay Kumar holds B.Sc., Physics from Gossner College (Ranchi University, Ranchi).
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