Jay Blazejewski Email & Phone Number

Greenbush, Minnesota, United States

Thief River Falls, Minnesota, United States

The Global Customer Support Representative is a key member of ensuring all orders are processed on a timely basis for customer needs. Ideal candidate must be self-motivated with some knowledge in sales and customer service processes. Comfortable in the dynamic atmosphere of a technical organization.• Understand Digi-Key's digital platforms helping customers with logging in and ability to navigate to any products within the site including events, tools, training and development, technical publications, etc.• Serve as a customer advocate by identifying underlying customer needs and guiding them to appropriate resources, programs or resolution(s).• Process customer purchase orders within the set service level agreement metrics.• Handle, organize and process customer quote requests.• Process/route customer inquiries as needed.• Must maintain a strict standard of confidentiality to ensure that our customers protected information is secure. • Ensure internal and external customer satisfaction.• Manage internal communication between departments once purchase order is received.• Update or change sales orders in the system based on customer requirements and resolve any discrepancies.• Ensures all data and details related to orders are up to date.• Send sales order confirmation to the customer and any other key partners (as required).• Communicate clearly, both verbally and in written format, with customers, internal support team members.• Communicate accurate information to customers concerning order status, order changes, shipping information, product availability and pricing.• Customer file creation and maintenance.• Backlog management of pending sales orders.• Collaborate with internal departments to resolve issues or concerns up to the order being placed/submitted and to ensure on time shipments.• Work with Trade Compliance team during order process to ensure adherence to local, state and country laws.