Jay Bolden Email & Phone Number

United States

Dallas-Fort Worth Metroplex

Build talent pipeline through sourcing/conducting research to fill client openingsConduct candidate screening and provide feed back to hiring managersConduct reference checksClient relationship managementClient industries to include higher education, k-12, technology, medical device and retail

Grapevine, Texas, United States

Managed full-cycle recruiting for internal requisitions, including job intake calls, sourcing, and screening candidates, coordinating interviews, extending offers, overseeing background checks, and onboarding new employees. • Reviewed resumes and verified credentials to ensure candidates met the required skills for the open requisition. • Sourced and engaged students with diverse backgrounds to support organizational DE&I initiatives. • Prepared candidates for interviews by providing detailed information on the company, team, and opportunity. • Cultivated strong relationships with hiring managers and served as a trusted advisor regarding the status of the market. • Organized and presented post-interview feedback to drive hiring decisions and deliver positive candidate experiences. • Managed the offer process, including verbal offers, salary negotiations, written offers, and onboarding.

Dallas-Fort Worth Metroplex

Recruited to join the Procore Technology team as the Revenue Support Supervisor, tasked with driving strategic revenue growth and identifying opportunities to improve the operational efficiency of revenue cycles. • Reviewed and prioritized client requests and assigned them to team members based on expertise and workload. • Analyzed existing workflows and procedures and identified opportunities for improvements and modifications. • Developed and presented proposals to improve the efficiency and effectiveness of existing organizational efforts.

Tennessee

Served as the Finance Center Manager for the Franklin branch and oversaw operations, people strategies, risk management, community relationships, branding initiatives, and compliance with established policies and procedures. • Led branch recruitment initiatives, including sourcing, screening, interviewing, and hiring candidates. • Coached, mentored, and led a team of five employees, including training and performance management.• Developed and implemented an operational strategy to drive business results and achieve challenging goals. • Analyzed performance data to monitor progress against individual goals and coached team to improve performance. • Drove the achievement of revenue goals through deposit growth, household growth, and customer retention. • Increased market share in a highly competitive space through customer outreach, brand loyalty initiatives, winning new business, and growing business with existing relationships through consultative sales strategies. • Established strategies to support primacy and retention through digital adoption and smooth onboarding processes.• Cultivated employee engagement through daily huddles, team-building activities, and one on one coaching sessions.

Greater Nashville Area, Tn

Managed daily operations for Franklin, TN, and managed a team of 20 team members. Supported employee relations (ER), introduced recognition programs, managed retail inventory, and oversaw business operations. • Led all aspects of Human Resources, performance management, and employee relations for 20 team members. • Oversaw store scheduling to ensure coverage during peak times and consistently provide positive customer experiences.• Created a positive work environment and culture by casting a shared vision and creating buy-in among team members. • Maintained a positive environment in a fast-paced, high-demand sales environment while fostering strong communication and collaboration among team members and driving team efforts to achieve target goals. • Investigated employee relations claims and partnered with legal and HR teams to craft responses and corrective actions. • Managed business operations, including budgeting, forecasting, inventory control, safety, security, and reporting.

Greater Nashville Area, Tn

- Human Resources and General Operations: Accountable for scheduling store support resources and managing payroll budget. Oversees associate Human Resources tasks in compliance with state laws and company policies. Partners with Loss Prevention and models behavior that will help meet store shrinkage plan. Owns Inventory Management Processes, and oversees all Cash Office functions. Actively engages the custodial and facilities maintenance team to ensure daily cleanliness, maintenance and safety standards are met.- Talent Acquisition & Training: Proactively recruits and screens talent. Partners with the General Manager on succession planning for the store. Ensures that new hire orientation and on-going training is scheduled and delivered to associates.- Team Development: Drives the development and training of all associates. Coaches in the moment; addresses performance issues and plans.- Customer Service & Sales: Models and holds team accountable for outstanding customer service. Oversees store processes to ensure orders are completed in an efficient and timely manner to drive jcp.com sales.- Omnichannel /Stock/Replenishment / Pricing & Signing: Owns the jcp.com orders process. Ensures door to floor and replenishment processes are executed per company guidance. Ensures the timely execution of all promotional and clearance signing as well as the completion of price change ticketing per company direction.- Performance Standards: Consistently meets established performance standards, including (but not limited to) product and service sales, customer service, profit, productivity, and attendance.

Irving, Texas

- Answer dealer calls related to funding- Analyze lease and retail contracts to insure they are within NMAC guidelines and regulations- Work with supervisors on escalated issues

Plano, Texas

- Supervise installation activities of subcontractor technicians installing Alcatel’s Xconnect product- Conduct customer acceptance testing- In-process quality audits and inspections- Interface directly with customers on service related issues- Perform site survey for installation materials and engineering requirements- Must maintain a high level of detailed knowledge regarding installation quality standards and procedures in a Telco Central Office environment for digital products

Bachelor'S Degree, Liberal Studies

Coursework Completed; No Degree Earned. Transferred To Belmont University.