Jay Boyce Email & Phone Number

Highly motivated IT Professional with a history of success in the information technology and services industry. Has 20 years of experience of managing teams for Middleware, Tools, Database, and OS engineers. Additionally, has strong skills in root cause analysis and problem management, Release Management, Project Management, and Vendor Management. Also has over 15 years of experience in supervising and training Business office personnel for Sales and Service and Collections. ● 20+ years of proven Leadership, mentoring, and coaching skills● 20+ years of managing Application, Web, and file transfer (MOM) products● 20+ years of supporting SDLC lifecycle for Middleware, Database, and OS teams● Strong understanding of ticketing systems like JIRA, Service Now, etc.● 8+ years of understanding Agile, DevOps, DevSecOps, etc for AWS and Oracle cloud migration● 20+ years of Project/Release Management for Middleware,Tools services products, OS, etc.● Excellent communication skills for Internal, Executive, and External vendor clients● Skilled in Microsoft Office, Word, Excel, Visio, etc.● 20+ years of problem management, root cause analysis, analytical problem solving, and process improvement and automation● 14+ years of Customer Service as an associate, Supervisor/Manager, and Facilitator

Listed skills include Unix, Vendor Management, Integration, Sdlc, and 46 others.