Jay Burns

Jay Burns Email and Phone Number

Director - Quality, Service, and Support @ Centuri Group, Inc.
Phoenix, AZ, US
Jay Burns's Location
Greater Phoenix Area, United States, United States
About Jay Burns

Strong servant leader with a proven track record of building customer-focused, cross-functional technical teams which deliver manual and automated solutions in continually changing dynamic environments. An adept leader with a reputation for improving productivity, driving efficiencies, and developing resources in the public infrastructure, airlines/aviation, real estate and corporate relocation industries. Skilled professional in management, Agile/DevOps, Scrum, and quality assurance with an MBA who has an extensive background of developing relationships with executives and stakeholders. Highly proficient in identifying process improvements, sharing solutions, and implementing effective changes. Strong internal and external relationship management skills based on communication, trust, and data-driven decision making.

Jay Burns's Current Company Details
Centuri Group, Inc.

Centuri Group, Inc.

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Director - Quality, Service, and Support
Phoenix, AZ, US
Website:
nextcenturi.com
Employees:
1800
Jay Burns Work Experience Details
  • Centuri Group, Inc.
    Director - Quality, Service, And Support
    Centuri Group, Inc.
    Phoenix, Az, Us
    View
  • Centuri Group, Inc.
    Director - Quality, Service, & Support
    Centuri Group, Inc. Jun 2022 - Present
    Phoenix, Arizona, Us
    Overall leader for all software quality assurance, service desk, desktop hardware asset management, mobile management, and corporate audio/video support. Coordinate all facets of QA testing across 27 applications including SAP and Salesforce. Oversee service desk performance and problem resolution for more than 6,000 employees. Provide direction on maintaining and timely distribution of computers and mobile devices for 8,000 employees. Responsible for all audio/video functionality throughout the corporate office including executive conference rooms.
    View
  • Centuri Group, Inc.
    Senior Manager Of Quality Assurance
    Centuri Group, Inc. Oct 2020 - Jun 2022
    Phoenix, Arizona, Us
    Overall leader and manager of the Route One (SAP upgrade) testing project for all releases. Coordinate all facets of testing across the SAP application and area middleware tools. Set the overall direction of the testing program through critical thinking, visioning, and applying industry best practices. Evolve software development methodologies and adopt new philosophies while implementing state of the art tools and practices.
    View
  • American Airlines
    It Manager/Qa Manager/Qa Lead
    American Airlines Oct 2011 - Sep 2020
    Dallas-Fort Worth, Texas, Us
    Manage IT professionals during the development, testing, and deployment process utilizing agile and DevOps methodologies. Teams care for the mission-critical airport agent applications (QIK CHK, SPOT, GateReader, Cabin Clean, and NextGen) used for customer handling, the boarding process, and plane hygiene for all flights/airports including OneWorld and Star Alliance carriers. This includes management of quality efforts for the most successful merger in airline history. Actively fulfilling scrum master, BA, or quality engineer upon need.
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  • Prudential Financial
    Business Analyst
    Prudential Financial Oct 2001 - Oct 2011
    Newark, New Jersey, Us
    Handled QA and UAT test efforts which consisted of more than 600 changes annually into the production environment for more than 400 PRERS applications based on over 150 technologies. Led the testing of Real Estate and Relocation related applications which included CRM, mainframe, web-based systems, data warehouses, Business Intelligence, & client server applications.
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Jay Burns Education Details

  • University Of Phoenix
    University Of Phoenix
    General
  • W. P. Carey School Of Business – Arizona State University
    W. P. Carey School Of Business – Arizona State University
    General
  • Phoenix College
    Phoenix College
    General Studies
  • Phoenix College
    Phoenix College
    Associate Of Arts - Aa
  • Scrum Alliance
    Scrum Alliance
    Certified Scrum Master

Frequently Asked Questions about Jay Burns

What company does Jay Burns work for?

Jay Burns works for Centuri Group, Inc.

What is Jay Burns's role at the current company?

Jay Burns's current role is Director - Quality, Service, and Support.

What schools did Jay Burns attend?

Jay Burns attended University Of Phoenix, W. P. Carey School Of Business – Arizona State University, Phoenix College, Phoenix College, Scrum Alliance.

Who are Jay Burns's colleagues?

Jay Burns's colleagues are Kendra Chilton, Paige Reid, Asp, Peggy Bonds, Julianna R., Janet Mcgalliard, Joshua Echols, Kristi Lockhorn.

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