Jay B. Email & Phone Number

United States

● Efficiently supervise a team of highly qualified IT professionals with diverse skills and backgrounds, ranging from PC Technicians to Network Engineers.● Perform security updates to hardware and software to ensure the security posture across all systems implemented and managed.● Research, prototype, and develop emerging technologies by working closely with industry partners and OEMs to implement the latest and best-in-bread capabilities to meet the customers emerging needs.● Configure and monitor backup, archival and data restoration tasks; Monitor regular backup operations and implement appropriate processes for data protection and disaster recovery.● Perform technology evaluations and make recommendations for hardware, software, and services.● Manage user access and permissions, ensuring appropriate levels of access for different roles.● Troubleshoot and resolve escalated incidents to return service to clients as quickly as possible.● Assist in developing/managing procedures to maintain security and protect systems from unauthorized use, acts of nature and user abuse.● Contributes and makes recommendations on the lifecycle of Infrastructure technologies.● Create and manage Users on Windows Active Directory and Active Roles Azure Active Directory One Identity (ARS)● Coordinate and/or perform Tier 2 and Tier 3 support at the desktop / laptop level, including installing and upgrading software, installing hardware, implementing file backups, configuring / troubleshooting desktop / laptop systems, email clients and applications.● Install, configure, and maintain desktop and laptop PCs, mobile devices, and peripherals, such as printers, secure phone over POTs or VOIP

● Experienced with diagnosing and recognizing hardware and software failures with network modems, servers, and other satellite equipment.● Performed analysis to identify critical business improvement opportunities and support data driven decision making.● Used electronic equipment to install and deinstall satellite communication equipment on/off military vehicles. ● Provide technical support and assistance to end-users, addressing hardware, software, and network-related problems.● Recalibrate and verify factory manufacturing specifications for pertinent equipment.● Contributes and makes recommendations on the lifecycle of Infrastructure technologies.● Tested and troubleshot communication equipment to ensure functionality and usability. Performed minor repairs and upgrades/updates to communication stacks.● Performed diagnostic testing on computers and electronic equipment. Provided technical support for problems with computer systems hardware/software.● Followed scheduled activities and respond to all repair activities for warranty and post-warranty instruments/equipment as assigned

● Performed user and company level maintenance and repairs on computers, micro-computers and electromechanical telecommunications terminal equipment, facsimile machines, GPS receivers, manuals, and semi-automatic unit level switchboards.● Tested equipment, cables, circuits, and wire harnesses to ensure effectiveness before refurbishing kits. ● Inspect all parts and equipment in order to properly report defective material or questionable component conditions to management.● Assisted with the splicing, making, and running of over 500 yards of CAT5 internet cable, to improve network infrastructure throughout the warehouse.● Troubleshoot laptops, routers, switches and internet lines for network connectivity and minor system faults.● Assisted with the set-up and weekly maintenance of the Tachyon system, to ensure a good satellite reception was received.● Assisted in the installation and wiring of communication equipment into vehicles, assuring that they were more convoy proficient.● Troubleshot and resolved circuitry and equipment outages or degradation.

Bachelor Of Applied Science - Basc, Cyber/Computer Forensics And Counterterrorism

Bachelor Of Applied Science - Basc, Business Administration, Management And Operations

Aas, Business Management