Jay C. Email & Phone Number

 A Seasoned Atlassian Tools (Jira, Confluence, JSM, Access & Beacon) Administrator  20+ years of IT Experience with 8+ years of Administration/Management experience in Atlassian Tools (Jira, Confluence, Jira Service Management, AWS/Cloud versions and the Jira/Confluence/Bitbucket Data Centers)  Special expertise in Jira AWS Data Center architecture  Atlassian Migrations from AWS On-Prem instances to Cloud environments Certified SAFe Agilist.Role & Responsibilities: Jira Architect/Admin for the whole LUMEN Jira Data Center and Cloud instances  Responsible for all environments (Prod/Staging/Dev) with multiple Data Center Cluster nodes and Cloud environments Jira Data Center Upgrade from v8.19.1 to v.8.20.9 and then v.8.20.17 (LTS Enterprise versions) in both Test and Prod environments All the upgrades were done using AWS Cloud Formation Config Scripts Taking periodic backups from Prod to Staging and Dev using AWS S3 buckets Completed Jira and Confluence migration from Data Center to Atlassian Cloud Extensive creation of Automation rules to automate tasks/sub-tasks and approvals Automation/Customization of workflow post-functions/validators/conditions  Heavily used Jira Service Management (JSM) for HR, IT, On-Boarding, Off-Boarding & Customer Success projects by creating multiple intake forms to support operations Single point of contact for highly secured projects like HRSS by creating Issue Security Schemes and Notification Schemes ensuring very high issue security at all levels Integrated Slack with Jira service projects for creating issues directly from slack messages by creating Agent and request channels in CHAT. Configured email requests in JSM projects to raise requests from emails directly Very strong with JQL in creating advanced filters to customize dashboards Assisted in creating Advanced Roadmaps for product stake holders Created dashboard template across Jira instance using Custom Charts for Jira Configuring webhooks and creating API keys for the projects as needed

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  University Of Hyderabad

  Project Management