Lead exponential growth in the new logo sales team and channel partner sales team. Established the company’s client success department, developing processes and procedures to improve client engagement, satisfaction, and solution utilization across a portfolio regional and national payer organizations.

Accelerate product advancement and revenue growth through proof of concept creation, product expansion and partner collaboration without sacrificing the ability to support, maintain and implement new products.• Leads Research and Development function including setting learning and development goals, determining required capabilities and budget, and monitoring progress. • Leads and supervises a highly skilled team of specialists in human centered design, analytics, and software development • Oversees a portfolio of multiple collaborative projects involving Research and Development team and staff members from other teams • Implements structures and processes to develop and refine hypotheses and rapidly produce insights and solutions • Builds strong relationships and works collaboratively with leaders and managers across Casenet and partner organizations, including hiring and supervising external consultants• Effectively identifies the value and needs of potential partners and matches those with Casenet capabilities to create, strengthen and nurture long term relationships that further Casenet’s mission

Oversee all aspects of business development operations; set goals and growth strategies while discovering and exploring opportunities with potential business partners. Close new business deals by coordinating requirements, negotiating contracts, and integrating contract requirements with business operations.• Identify trendsetter ideas by researching industry and related events, publications, and announcements. Track individual contributors and their accomplishments. • Contact potential business partners and screen deals; analyze market strategies, deal requirements, potential, and financials; evaluate options, resolve internal priorities, and recommend equity investments.• Develop negotiating strategies and positions by studying integration of new venture with company strategies and operations; minimize risks and potentials while estimating partners' needs and goals.• Established process for partner integration into Casenet product offering that includes product integration, sales, marketing, product management, development, implementation, and support.• Enhance organization’s reputation by accepting ownership for exploring new business opportunities and requests. • Developed and implemented process for partner identification and evaluation• Update skills / knowledge by pursuing educational opportunities, maintaining / expanding social network, and participating in professional organizations; read publications to stay current on new and emerging industry trends.• Protect organization's value by keeping information confidential.

Provided high level designs and produced customer-facing artifacts that describe the customer specific TruCare solution during the sales cycle; transferred that knowledge to the implementation team.• Designed / implemented process to expedite time needed to customize demo environments for prospect-specific demos.• Provided consultative technical and functional education on the TruCare solution to prospects during the sales cycle.• Designed, developed and implemented an application used for demos, training and QA of TruCare's web services and platform integration.• Provided technical and business subject matter expertise, customer/prospect feedback and industry trends to the Product and Development teams.

Supported sales function by designing pre-sales solutions; gathered specifications and requirements, created demos, and developed workflow designs. Provided strategic direction and oversight to team of five business systems analysts.• Lead initiatives to improve processes in business, organizational, and operational areas.• Facilitated optimal internal communications by serving as liaison between services organization and product development, product management, and technical teams.

Recruited into SaaS startup team to assist with creation of services organization and customer configuration processes.• Collaborated with engineering and business teams to scope projects and estimate / maximize utilization of human resources.

Provided end-user support for Longitudinal Medical Records (LMR), Chemotherapy Order Entry (COE), patient gateway, and results lab management applications. Partnered with project teams to develop new software modules and implement enhancements.• Created test scripts and contributed to QA testing for LMR and COE.• Implemented LMR, COE, and patient Gateway applications at several new satellite locations; gathered specs, conducted workflow analysis, and performed QA testing.• Managed and provided user training on Partners clinical software to all new clinical and administrative staff; created materials and agendas, and provided access configuration.

Supported ITS application for 40 hospitals; tested and implemented custom software changes and big fixes.• Served as primary point-of-contact for all technical and operational issues with Meditech software.