Carrier Sales / Operations Manager, SEAL Transportation, Hoffman Estates, IL (REMOTE) July2023 -November 2024 / August 2020 - September 2021● Developed strong relationships with carriers across the Midwest, managing 15-20 daily loads.● Collaborated with key clients, including Coca-Cola and Pepsi, to optimize transit times for maximumefficiency.● Delivered exceptional customer service to both new and existing clients, as well as dispatchers and drivers,ensuring timely pickups and deliveries.● Coordinated and tracked shipments, including van and reefer loads, while negotiating rates with carriers tomaximize profit margins.● Mentored and trained three interns and new hires, fostering their professional growth.

Carrier Sales / Operations Manager, Dashhaul, Chicago, IL (REMOTE)May 2015 – October 2022● Established strong relationships with carriers across all regions, managing 10-15 loads per day.● Collaborated with Georgia Pacific to ensure the most efficient transit times.● Delivered top-tier customer service to both new and existing clients, as well as to dispatchers and drivers,ensuring timely pickups and deliveries.● Coordinated and tracked shipments, including van and reefer loads.● Contributed to the development of the tracking application (Dashping) and assisted in its creation process.● Served as a consultant during my time working at other organizations.

Carrier Sales/Operations, AM TRANS EXPEDITE, Elgin, IL (REMOTE)July 2019 – August 2020● Provided freight quotes to customers based on their needs.● Ensured exceptional service and consistent communication once a load was awarded.● Verified carrier compliance with DOT regulations before booking shipments.● Gained experience in various transportation sectors, including LTL, expedited, rail, and drayage, whileprimarily focusing on full truckload operations.

Customer Sales Representative, RR Donnelley, Chicago, ILDecember 2016 – November 2017● Identified and pursued new business opportunities, building relationships through proactive cold calling andexceptional customer service.● Negotiated competitive rates for customer freight to secure business.● Collaborated across various departments, from shipping to distribution, to ensure timely delivery of customerfreight.● Managed transportation scheduling, resolved service issues, and secured profitable loads.

Carrier Sales Representative, FLS Transportation, Chicago, ILOctober 2015 – March 2016● Expanded the carrier network while focusing on retention and long-term relationships.● Sourced trucking companies through various databases and online platforms to transport customer products.● Managed operational tasks, including handling the bid and quote process for sales representatives.● Fostered strong relationships with carriers to ensure rate consistency and regulation.● Acted as the liaison between customers and carriers, addressing any accessorial charges or issues.

Carrier Sales Representative, Traffic Tech, Chicago, ILApril 2013 to March 2015● Mentored new hires, providing guidance and support.● Held weekly face-to-face meetings with carriers to build rapport and enhance retention.● Managed operational tasks, including overseeing the bid and quote process for sales representatives.● Primarily focused on van, OTR, and LTL freight.● Offered expertise in carrier selection and geographic factors to ensure quick and efficient results.● Worked under tight deadlines to consistently meet customer expectations and deliver results.

Broker Carrier Sales, Atomic Transportation, Lincolnwood, ILSeptember 2010 to January 2012● Booked new loads and monitored the status of existing shipments, including LTL, Hazmat, flatbed, van, andreefer.● Coordinated with dispatchers and drivers to confirm pickup and delivery details.● Acted as a liaison between customers and carriers, addressing any accessorial charges or issues.● Developed and maintained relationships with carriers to ensure consistent rate regulation.

Inside Sales Manager, Classified Ventures, Chicago, IL March2008 to June 2010● Successfully navigated and identified organizational decision-making structures.● Maintained an average of 65 daily calls, including cold calls and retention efforts.● Secured appointments with key decision-makers and guided them through the sales process to successfulclosures.● Selected by management to mentor new hires through shadowing cold calls, role-playing, and conductingweekly sales training sessions.● Conducted in-person meetings with prospective clients in Syracuse, Sarasota, Tampa, Denver, and SanDiego.● Acquired additional outside sales expertise through participation in NARPM conferences across the country.