Jay Carlson Email & Phone Number

Carlsbad, New Mexico, United States

Manage onsite servers, VMware systems, AD, databases and file systems. Tier 2 support. Provide training and guidance to Helpdesk support. Coordinate with the client and other local entities to provide inhouse security and software solutions.

Carlsbad, New Mexico, United States

Support the DOE in maintaining access using Active Directory and Microsoft applications. Helpdesk support for hardware and software. Support staff at the Skeen Whitlock building as well as onsite. Image/update new devices and provide mobile device support. Created and updated multiple training and end use documents for the IT Team and end users. Other tech support duties as needed.

Carlsbad, New Mexico, United States

Support hospital and medical center staff 24/7; resolving computer, server, and applications issues in a timely manner. Managed all IT systems, user access accounts, and telephonic systems. Image and update new computers and systems. Front line customer service for all staff and coordinator for vendors. Creation and updating of typical jobs procedures and tasks. Trained new IT employees and created documentation for each job.

Carlsbad, New Mexico, United States

Manage 4 employees across 2 sites and successfully replaced three when they promoted. Maintained proper stock levels for over $11 million in inventory. Managed the implementation and installation of an RFID inventory system. Coordinated with other groups in updating inventory resulting in the removal of $5 million worth of obsolete and overstock inventory items. Initiated and ran three projects to reduce risk in the surface parts warehouse.

Show Low, Az

Support the software and systems that allow the mobile devices to work.Audit and manage the billing cycles.Troubleshoot and system outages.Manage and test during and after maintenance windows.

Turaif, Saudi Arabia

To support all things IT on the project. This includes hardware, software, and networking issues. I work closely with Bechtel employees as well as our partner company on this project Maaden.

Glendale, Az

Lead the Application Operations Team to include staffing, resolving conflicts, oversight of batch jobs, service requests, code synchronization, and access requests. Handling customer relations issues. Batch job development, scheduling and maintenance. Managing the master schedule for change management, scheduling, monitoring and exception handling. Issue escalation of critical processes. Documentation of process procedures. First point of contact for the Application Operations team.

Glendale, Az

Automate any tasks that can be done at a command line level; including file transfers, SAP abap programs, and file manipulations (zip, encrypt, name change). Maintain application and data security for the entire system as well as handling user admin for multiple applications. Troubleshoot and resolve issues for mulitple applications and servers on a variety of platforms. Create and maintain the technical and user guides and exams for the Cronacle application. Train staff and others as needed.

Troubleshoot and resolve customer issues with the Concur Travel and Expense application.

Quickly and accurately fill customer orders.Maintain inventory.Maintain stock levels in selector bins.Load trucks. Perform quality control and auditing on orders.Trainer for new employees.

Answered and troubleshot technical support calls. Audited selected web sites for blockage. Trained and supervised two employees.Created standard operating procedures for tech support.Helped transfer and setup equipment to new facilityDeveloped new procedures as necessary.

Maintained gas and chemical delivery systems. Reviewed and maintained safety, system usage, and maintenance procedures. Active member of Intel Emergency Response team.Responded quickly, efficiently, and accurately to each issue in an on-demand environmentAccurately anticipated demand of chemicals required by the fab

Spent time working for Public Affairs and as a warehouse technician.Developed and wrote over 20 articles for the post newspaper; including photos. Received, secured, and disseminated up to $25 million worth of electronics equipment. Supervised three soldiers and one civilian. Managed the local purchase department while adhering to Army regulations.Received recycled returns from customers while instituting ARMY policy to ensure proper inventory controlDeveloped and instituted warehouse functions while deployed in Haiti including, but not limited to: general supply, petroleum and other flammables, construction materials and equipment, and liaison to the food distribution point.Was trained in Army procedures for supply and distribution, including shipping and handling.Was trained in Equipment processing procedures, including sign in/out, maintenance, shipping and receiving, and return processes.