Jay Chambers Email & Phone Number

Louisville, Kentucky, United States

Develop customer service policies, procedures, and standards.Improve customer and associate experience.Create and execute strategies to improve retention, generate revenue, and improve client experience.Analyze customer service surveys and provide data to associates, leaders, and strategy department with efforts to reais Overall Satisfaction scores, increase retention, and generate new leads.Work with marketing and social media departments to build and promote customer and associate experience.Lead insurance services inbox team in the goal to increase efficiency and effectiveness of distribution system.Develop and Implement business plans and strategies regarding the customer service to better service carrier, producers, and cleints.Prepare and diagnose reports outlining the tasked received in the inbox and the workflow associated with completion of each activity.Train employees and assist with the knowledge development in relation to agency practices and the insurance industry.Assist with the interview and decisions of hiring new employees.Create templates to standardize email and create unified contact system for representatives to communicate with clients.Act as liaison between insured client and carrier as member of the Resolution Team.Provide advice to clients on good business practices related to workers compensation to insure policy is up to date and minimize discrepancies during audit.Assist clients with policy questions, changes, or resolve issues regarding workers compensation.Endorse ADP’s Pay by Pay system to new and current client explaining the benefits and advantages of the program.Provide excellent customer services to clients and managing the continuously changing and scrupulous insurance industry.

Louisville, Kentucky, United States

Columbia, South Carolina Area

- Develop and maintain relationships with players, city and venue administrators.- Identify potential industry trends, market opportunities and brand distinction.- Work with team to determine rules and policies for leagues and sports.- Assist with the decisions of hiring new employees.- Plan recreational activities to increase brand awareness. - Organize and coordinate games and events for players.

Assist with preparation and manage ticket operations of all major events.Manage and oversee ticket operations of all varsity sports.Enter and process daily orders and requests.Print and distribute tickets and invoices daily.Authorize, settle, and audit daily cash, check, and credit card batches.Oversee player-guest, staff, and student ticketing and admissions.Manage vault and cash handling procedures.Serve as liaison with marketing and group sales departments for various promotions.Train and instruct student employees on daily assignments.Collaborate with promoters for various non-athletic and outside events.Update and manage website and email server.Build and update manifests and seating charts. Provide exceptional customer service to the general public while building relationships with present and future donors.Take a proactive approach to handling inquiries, issues and requests. Thrive at managing through unforeseen circumstances during events.

Managed ticket window during Washington Redskins games. Includes assisting customers, using computerized ticketing system and managing cash drawer.Built relationships with new and present customers with the goal of selling and up-selling tickets. Accounted for administrative functions related to ticket holders, including packaging and sending tickets, and managing account information and documents.Decided prices for various seating areas including limited or obstructed views and standing room only.Created and updated pages on the Washington Redskins Internet site.Designed and created new will-call envelope for tickets.Processed season ticket renewals and purchases.

Managed student athletes on daily basis, making difficult decisions in a timely manner.Recruited and trained officials and athletes.Officiated and maintained games, ensuring intramural sports risk management policies are followed.Created league and tournament schedule for athletes and officials.Assisted with decisions on important budget issues.Aided in the building and development of program.Coordinated and managed field set-up and clean-up.

Promoted and developed Yearly Equitable Seating program, including drafting letters to former University of South Carolina athletes.Built relationships with new and current donors.Marketed and communicated program to past, present, and future donors.Managed and maintained donor account information.Assisted parking department with new parking plan.Set up and managed promotional events including football parking open-house, football send-off, and basketball preview.

Managed ticket window during Columbia Inferno hockey games.Interacted with customers in person at box office window and over phone.Process orders using the Choice computerized ticketing system.Sold tickets to customers and manage cash drawer.