Jay Chapman
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Jay Chapman Email & Phone Number

Banging the drum for the importance of customer centred services at Sovereign Housing Association
Location: Devizes, England, United Kingdom 8 work roles 4 schools
1 work email found @hanover.org.uk LinkedIn matched
✓ Verified Jun 2026 4 data sources Profile completeness 100%

Contact Signals · 1 work email

Work email j****@hanover.org.uk
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Current company
Sovereign Housing Association
Role
Banging the drum for the importance of customer centred services
Location
Devizes, England, United Kingdom
Company size
1032 employees

Who is Jay Chapman? Overview

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Quick answer

Jay Chapman is listed as Banging the drum for the importance of customer centred services at Sovereign Housing Association, a company with 1032 employees, based in Devizes, England, United Kingdom. AeroLeads shows a work email signal at hanover.org.uk and a matched LinkedIn profile for Jay Chapman.

Jay Chapman previously worked as Senior Customer Experience Manager at Sovereign Housing Association and Customer Service Manager at Service Robotics Ltd. Jay Chapman holds Foundation Degree, Change Management, Pass from Apmg International.

Company email context

Email format at Sovereign Housing Association

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{first}.{last}@hanover.org.uk
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AeroLeads found 1 current-domain work email signal for Jay Chapman. Compare company email patterns before reaching out.

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Profile bio

About Jay Chapman

People matter. That's why customers and end users are always put at the centre of the work I do. Leveraging new technology to enhance and smooth transactional services, while ensuring people can be with people when it matters is what I'm about.My professional experience from frontline to strategic roles in public, private and third sectors has equipped me with a broad range of skills and knowledge ranging from effective communication to service design and strategy development. Always with the customer (or user) at the centre of course.

Listed skills include Team Leadership, Change Management, Social Housing, Management, and 25 others.

Current workplace

Jay Chapman's current company

Company context helps verify the profile and gives searchers a useful next step.

Sovereign Housing Association
Sovereign Housing Association
Banging the drum for the importance of customer centred services
basingstoke, hampshire, united kingdom
Website
sovereign.org.uk
Employees
1032
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Company profile
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8 roles

Jay Chapman work experience

A career timeline built from the work history available for this profile.

Customer Service Manager

Service Robotics Ltd

Bristol, England, United Kingdom

Helping housing and care organisations better support their customers by using tech for good.

May 2021 - Dec 2021

Service Development Manager (Service Excellence)

Hanover Housing Association

Chippenham

A national role providing the organisation with frameworks, service development and guidance on -Service Design, Innovation, Continuous Improvement, Quality Assurance & Customer Service.

May 2016 - Sep 2019

Service Improvement Officer

Hanover Housing Association
  • Conducting complaint reviews. Reporting the findings and recommending improvements to the business & implementing them as required
  • Producing complaint management KPIs (including a bi annual report) as required by the business
  • Developing training material
  • Analysis of feedback from a range of different sources, including satisfaction surveys to identify areas for improvement
  • Benchmarking
  • Delivery of customer service training
Mar 2012 - May 2016
Team & coworkers

Colleagues at Sovereign Housing Association

Other employees you can reach at sovereign.org.uk. View company contacts for 1032 employees →

PR Philippa Roberts Philippa Roberts Colleague at Sovereign Housing AssociationQuedgeley, England, United Kingdom, United Kingdom View → EL Evans Lenil Evans Lenil Colleague at Sovereign Housing AssociationGreater Paris Metropolitan Region, France View → SM Shelley Mcintyre Shelley Mcintyre Colleague at Sovereign Housing AssociationGreater Southampton Area, United Kingdom View → LS Lisa Sorrie Lisa Sorrie Colleague at Sovereign Housing AssociationNewbury, England, United Kingdom, United Kingdom View → SD Stan Dagnell Stan Dagnell Colleague at Sovereign Housing AssociationNewbury, England, United Kingdom, United Kingdom View → SW Steven Withers Steven Withers Colleague at Sovereign Housing AssociationLondon, England, United Kingdom, United Kingdom View → EM Erin Murray Erin Murray Colleague at Sovereign Housing AssociationGreater Bournemouth Area, United Kingdom View → MW Mathew Webb Mathew Webb Colleague at Sovereign Housing AssociationFairford, England, United Kingdom, United Kingdom View → KP Kathryn Petrovics Kathryn Petrovics Colleague at Sovereign Housing AssociationGreater Exeter Area, United Kingdom View → TH Tracey Hart Tracey Hart Colleague at Sovereign Housing AssociationBlandford Forum, England, United Kingdom, United Kingdom View →
4 education records

Jay Chapman education

Foundation Degree, Change Management, Pass

Apmg International

Level 5 Diploma, Leadership And Management, Pass

Institute Of Leadership And Management

Prince2 Foundation, Pass

The Knowledge Academy
FAQ

Frequently asked questions about Jay Chapman

Quick answers generated from the profile data available on this page.

What company does Jay Chapman work for?

Jay Chapman works for Sovereign Housing Association.

What is Jay Chapman's role at Sovereign Housing Association?

Jay Chapman is listed as Banging the drum for the importance of customer centred services at Sovereign Housing Association.

What is Jay Chapman's email address?

AeroLeads has found 1 work email signal at @hanover.org.uk for Jay Chapman at Sovereign Housing Association.

Where is Jay Chapman based?

Jay Chapman is based in Devizes, England, United Kingdom while working with Sovereign Housing Association.

What companies has Jay Chapman worked for?

Jay Chapman has worked for Sovereign Housing Association, Service Robotics Ltd, Anchor Hanover Group, Hanover Housing Association, and Huntingdonshire District Council.

Who are Jay Chapman's colleagues at Sovereign Housing Association?

Jay Chapman's colleagues at Sovereign Housing Association include Philippa Roberts, Evans Lenil, Shelley Mcintyre, Lisa Sorrie, and Stan Dagnell.

How can I contact Jay Chapman?

You can use AeroLeads to view verified contact signals for Jay Chapman at Sovereign Housing Association, including work email, phone, and LinkedIn data when available.

What schools did Jay Chapman attend?

Jay Chapman holds Foundation Degree, Change Management, Pass from Apmg International.

What skills is Jay Chapman known for?

Jay Chapman is listed with skills including Team Leadership, Change Management, Social Housing, Management, Customer Service, Stakeholder Engagement, Community Engagement, and Problem Solving.

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