•As a Senior Research & Development Engineer at ARAI Academy, I specialize in advancing automotive technology. Notable achievements include successfully developing ADAS Level 2 features like Adaptive Cruise Control and reverse parallel parking on a toy car.•Proficient in MATLAB/Simulink, I've developed diverse models and a virtual test track using Speed goat hardware for HIL testing.

· I was responsible to research and ensure compliant Warranty payments to dealers according to policy and procedures through the Appeal / claim processes. · I was reviewing claims/appeals and analyze all documentation supplied by the center; customer complaint versus repair performed, technician repair notes, time controls, technician’s efficiency, diagnosis protocol and use sound judgment and decision making skills with all tools available to execute appropriate action on claim payment. · Pay, modify, refuse and or return for correction claims/appeals as needed.· I was also responsible to identify and provide feedback to management and/or other colleagues within the organization to assist with future decisions regards claims issues, new CAESAR rules, warranty parts return and warranty policy. · I was handling and escalating the issues related to dealer’s claim submission/payment; act as deputy to the Claims Administrations Manager when absent.

-Managed overall Used Cars Operations process for Inspection, Certification & Warranty in Gujarat state.- Managed used car business operations with focus on Certification, Warranty, Finance, C2D, NCD and providing support to the team for car inspection. - Managing good business coordination with departments like Finance, C2D, NCD, B2B, B2C within the company.- Scope out functional requirement for the product team to improve overall operational efficiency. - Developed quantitative & qualitative MIS and do analysis on it for team performance & growth. -Delegating work and assignments to team members-Solving the challenges coming on field-RCA (Root cause analysis) for the inspection miss coming from the team.-Working for the quality inspection in terms of data accuracy, on time inspection, satisfactory service to the customer, inspection quality and accuracy etc.-Collaborating with the team to identify and fix technical problems-Assigning the various tasks to the team members-Creating end goals for the team-Checking the software and applications are updated-Supervising system modifications-Conducting security audits to identify areas of improvement-Guiding the team through technical issues and challenges

-Customer handling C2B-Technically evaluate the cars which come to the retail center.-Testing Cars engine, validating body panel, checking for the work done like repaired, repainted or replaced.-Submit a report for each car according to the defined process.-Estimate the repair work needed by the used car.-Estimate the market price of the car based on the inspection

-Assemble, draft, edit, and review reports, customer quotes, and technical documents.-Communicate scheduling changes and relevant infrastructure shifts to affected staff.-Provide technical support to other departments, including internet searches, materials sourcing and quality assurance.-Coordinate and track project progress and schedules.

-Professional communication skills used through daily interactions with customers. -Responsible for organizing store front, handling the till, handling the employees, handling the customers.