Jay Clevenger Email & Phone Number

Jonesboro, Arkansas Area

Jonesboro, Arkansas Area

Oversee the Retail Operations of 15 bank branches in NEA. Responsible and accountable for setting and achieving regional retail goals under the direction of Executive Management. Directly responsible for leading the actions of the Marker Retail Leaders and Branch Managers and their staff toward team sales, service goals and operational safety and soundness for the region. Oversees and directs the activities of the 15 NEA branches to ensure profitability and operational efficiency.

Jonesboro, Arkansas Area

Was responsible for the Sales, Service, and Support of Treasury Services for business customers that include Cash Management, Remote Deposit Capture, Merchant Services, and other products in the Northeast Arkansas Region.

Jonesboro, Arkansas Area

Vice President, Retail Sales, Support and Service (2011 - 2013)Provided full service products for Commercial Customers which includes Remote Deposit Capture, Cash Management and Retail Lockbox. Sold, configured, implemented, supported and trained on these products.Vice President, Data Processing Manager (2001 - 2011)Planned, organized and controlled the activities of the Electronic Data Processing Center, including Electronic Data Processing systems analysis and operations. Consulted, advised and coordinated the Electronic Data Processing area among all user departments within the financial institution.Reported to executive management regarding all facets of the Electronic Data Processing activities. This included plans, projects and performance. Acted as a liaison among manufacturers, software support personnel, application programmers, system analysts and regulatory agencies as they related to Electronic Data Processing. • Designed the current Information Technology Center for the bank• Member of the Information Technology Steering CommitteeDisaster Recovery and Business Continuity Coordinator (2003 - 2013)Redesigned Disaster Recovery and Business Continuity protocol and improved results by 100%. Since the redesign, there have been no further findings by any Regulatory agencies. Test, train, evaluate and report regularly to the Board of Directors to ensure continued compliance. • Co-directed and co-designed the statewide coalition for disasters and emergencies which became the Arkansas Bankers Coalition for Disasters and Emergencies (ABCDE) • Served three years as the Chairman of ABCDECustomer Information Security Officer (2001 - 2013)Developed the financial institution Customer Information Security Program, including an Incident Response Plan. Test, train, evaluate and report regularly to the Board of Directors to ensure compliance.

Jonesboro, Arkansas Area

Data Center ManagerManaged the day-to-day operations of the data center. Supervised and hired operations staff. Coordinated with technical staff and computer programmers on technical requirements and software enhancements. Solved customer problems. Ensured daily tasks were completed in accordance to strictly defined deadlines.• Designed and assisted starting InterCept Data Centers in Tampa, FL, Houston, TX, Columbia, SC and Greensboro, NC