Jay Combs Email and Phone Number

IT operational support for Blizzard Entertainment e-Sports broadcast arena located at the Burbank Studios, Los Angeles. Designed, implemented and deployed production studio computer hardware infrastructure. Responsible for maintaining arena broadcast operational workflow by providing support to all of Blizzard Entertainments intellectual properties, Overwatch League, Major League Gaming and respective affiliates. One of six individuals chosen for the Blizzard Arena Strike Team to design, build and execute the infrastructure of our new esports broadcast arena at Burbank Studios.

Blizzard Entertainment – IT Support Specialist 2 April 2013 – June 2017Key Technologies:Service Desk, Service Now, Windows 7, Windows 10, OSX, Custom Desktop Builds (Blizzard does not buy pre-made pcs from vendors). Cisco Unified Administration, MDT, PGP, Putty,DUO, Okta, Asset recovery and deployment, O365, Cisco VOIP configuration, switch port configuration, iPhone android mobile devicesDuties and Repsonsiblities:Sole technician embedded with Blizzard Development Team 1 (Starcraft, Heroes of the Storm). Responsibilities include the upkeep and technical support entire development team of 250 users coupled with the various embedded teams within department. This includes eSports, Community, Video & Post Production, Battle.Net, Localization, and Sound Design, Executive personnel Sr. Directors, VP’s, Senior Global Directors and SVP’s sitting within the building.Asset management to include decommissioning, reallocation of hardwareConference room hardware troubleshooting and upkeep. (Crestron Systems)Installation and programming of CISCO VOIP desktop phonesBuilding, troubleshooting and repair of company custom desktops along with testing of various hardware peripherals.Deployment and provided support to users receiving company issued laptops, mobile devices and tabletsNew Hire hardware setup and configuration for their arrival.Switchport ConfigurationBuilt and supported test lab for localization and OA team to test compatibility of Starcraft & Heroes of the Storm performance while using older machines and Mac products.'Drafting and providing knowledge base documentation for use amonst Desktop IT TechsTicket assignment and distribution for the incoming tasks & requests to other campus techs for resolutionResponsible for planning and scheduling deployment for 2 year development team PC upgrade. Worked along side techs to ensure they were on track with deployment and recovery of desktop from each user.