Jay Consoli Email & Phone Number

Boston, Massachusetts, United States

Manage inventory, co-travel and host meetings with 30+ wholesalers across multiple divisions Use analytics tools such as PowerBI to maintain high service levels on stocked items Maximize truck utilization to save money by shipping fuller trucks.

Boston, Massachusetts, United States

Manage 5 Divisional Analysts and 5 Divisional Support SpecialistsManage thousands of orders and logistics for 150+ wholesalersPoint of contact for wholesaler escalationsPerform employee 1 on 1’s and annual employee reviewsCreate SOP’s and KPI’s for employeesLead weekly operations meetings

Andover, Massachusetts

Manage over 250 Customer Accounts with 95%+ Renewal rate and over $1 million in sales in 9 monthsConduct Quarterly Business ReviewsOnboard new customersTrain customers on OFCCP Regulations and ComplianceEducate on best practices for Diversity hiringNegotiate and process renewals***AJE was acquired by Circa and my position will be eliminated December 2020***

Burlington, Massachusetts

Team lead for relationship management, order management and logisticsIn charge of cutting down lead times from manufacturers worldwide, mostly in China and MexicoProactively communicate with customers for extended lead times and estimated shipping datesRun daily open order, backorder reports and delivery reliability metric reportsPrepare international shipping documentsEnsure that orders are processed in a timely manner and within customer guidelines/deadlinesRelationship management for key accountsReport Delivery Reliability Metrics to VP of LogisticsInterview, hire and train new employees

Weston, Massachusetts

Manage team of Product Implementation and Cloud Support RepsEnsure that Monster’s products are properly implemented for customersManage customer escalationsInterview and hire new repsLead conference calls via WebEx and SkypeCollaborate with cross functional teams throughout the organization on projectsEnsure proper product training for new hiresPerform corrective action as neededCoach and mentor team membersManage work volume for Implementation Team Run weekly team meetings and monthly 1 on 1’sPerform performance appraisalsEnsure deliverables are met in a timely mannerCreate work instructions that can be used throughout the organizationUse Root Cause Analysis for process improvement***Laid off August 2017 due to company downsizing***

Lawrence, Ma

Manage Customer Management Executives in busy call centerInsure that customer tickets are processed and escalated in a timely mannerInterview and train new hiresMaintain employee schedulesReview contracts for sales and sales operations as neededExecute performance reviews with employees and establish KPI’sCollaborate with other departments on projectsCalculate yearly budgets and forecasts for current employees and new hiresEnsure that employees comply with company policies and proceduresMonitor employee productivity, phone statistics, efficiency, etc. Institute standard operating procedures and oversee workflow***Laid off April 2015 due to company acquisition***

Andover, Ma

Create, monitor, and administer Ultrasound and Monitoring Alliance Agreements (UMAA) Administer Medical Supplies contracts, including: ADA, JIT/OEM, PSPCreate, monitor and administer the US Distributor ProgramAdminister National Accounts (GPO’s & Corp. Accts.)Administer Strategic Business AgreementsUpdate all systems SAP and TIMS (NACCTS) with contract Sales Deal and Hierarchy data reflecting the signed contract by the customer and PhilipsCommunicate with key players within Philips and the Business Center ie; Field, Sales Rep., RM, SBMgr.,MR’s, Quotes, Order Processing, Collections,National Account Mgr., Zone Mgr, Acct. Mgr. and other Divisions of Philips and also directly with our external customer’s when neededMaintain files, folders and documents used by Sales Contracts TeamConduct ICS/SOX Audits for Sales ContractAssist internal and external auditors

Andover, Ma

Provide top tier support to Straumann’s sales force and customersUse SAP / CRM / BW to implement and analyze rebate and discount programsOrder / quote entry via SAPMaintain tracking spreadsheets for rebates and discount pricing agreementsPerformed physical inventory of on hand stockAdminister and maintain consignment accounts / perform physical inventoriesMaintain accurate customer master files using CRMBackup customer service supervisor as neededAdminister Straumann’s strategic sales and marketing programsMaintain Straumann product knowledge through continuing educationAttend trade shows, classes and co-travel with sales forceInterview potential new hire candidates / train new hires

Londonderry, Nh

Manage and track customer ordersProvide technical support on lubrication recommendations

Newburyport, Massachusetts, United States

Provide technical and customer support to Cabot stain dealersProvide in depth analysis and solutions to customers' coating problemsSet up, attend and do follow up for national trade showsInstall new marketing programs for Cabot's line of wood care productsConduct regional trainings on Cabot products

Andover, Massachusetts, United States

Prepare monthly sales and inventory reportsMaintain accurate inventory of sales reps demo equipment (in excess of $12 million)Prepare and return shipments for S & N trade shows (Domestic & Int'l)Enter monthly reports for Demo inventories and mail to reps/distributorsEnter orders, services exchanges, returns and monthly billings for sales reps

Bachelor Of Science (B.S.), Organizational Leadership / Business Studies, 3.65

Activities and Societies: Magna Cum Laude, Deans List, Presidents ListExcelled in marketing, finance, leadership and general business.

Certificate, Process Improvement