Jay Corea Email & Phone Number

Foxborough, Ma, Us

Gillette Stadium

Umass Lowell

Recruited for results-driven expertise in entertainment and dining operations leadership. Played a pivotal authoritative role planning and executing start-up processes, driving new business development to achieve more than $1.3MM in annual sales in less than a year's time. Manage FOH, vendor relations, purchasing, inventory, retail merchandising, food safety, cost-control, and quality standards. ▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬► Oversee day to day business activities for a 120-seat dining and retail facility comprising a Starbucks, Sal's Pizza, Grab-n-Go, bakery, and artisan deli; earned consideration for general Management role at Lowell Memorial Auditorium.► Screen, interview, hire, and train 22 staff; institute ongoing professional development and establish customer- and team-centered mindset; provide feedback and coaching to improve key competencies; schedule and coordinate team initiatives and drive production goals.► Provide management and reporting of all financials including financial accounting, payroll, cash handling, bookkeeping, and inputting and tracking data through online portals.► Forecast inventory and human resources requirements to maximize guest experience while supporting all business and financial objectives.► Consistently exceed weekly projections.

Tsongas Center, Umass Lowell

Orchestrated memorable entertainment experiences as director of full-service arena operations hosting sporting events, concerts, formal events, and University functions, gatherings, and celebrations.▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬► Oversaw daily activities for seven food and beverage venues accommodating up to 7,200 guests; crafted guest service SOPs for general food outlets and high-end clubs; performed costing,order, and coordinated delivery of food and beverage products for concession.* - Achieved highest records sales for Tsongas Center, fiscal year 2014.► Leveraged PR and guest service skills to attract and properly serve clients at a 300-guest premium club; worked with vendors to select choice menu items and managed inventory levels accordingly; planned and managed up to 60 events per year, with average take of $50K.► Selected for special/one-off assignments including weddings, public events, staff functions, and general food and beverage management roles; handled all aspects of events from staffing and supervision to product projections, ordering, and inventory control. ► Implemented training programs involving all staff in growing knowledge of operations procedures not limited to FOH / BOH / open and close processes, customer service, catering regulations, organizational skills, project management, teamwork, and personal accountability.► Utilized technological expertise to ensure appropriate Micros POS training, implementation, and reporting; first higher educational facility to deploy Micros Simphony tablets at premium and club levels.

Lowell, Ma

Provided leadership, management, and supervision of operations and 80 staff at a 69K sq. ft. full-service restaurant / sports bar / night club facility accommodating 1,300 total guests and generating more than $3MM in annual revenue. Hired, trained, and performance managed staff; set goals and established metrics to ensure quality, cost-efficient service delivery. ▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬► Grew brand perception as a premiere destination for memorable events, functions, and parties with exceptional guest amenities and service management.► Orchestrated all aspects of more than 250 events annually, serving corporate, political, charitable, and fundraising elements.► Partnered with internal and external stakeholders to plan menus, execute budgets, revise operational policies and procedures, and implement facility-wide problem solving initiatives.► Managed and processed AP/AR, petty cash, payroll, and handled purchasing and banking procedures; communicated financial standing through regular reports and meetings.

Education record

Bs, Criminal Justice