• A strong customer focused role requiring a proactive approach in lead generation/new business ensuring existing Clients/tenants are provided with an exceptional service, in line with the Letting Agents Code of Practice.• Daily administration, monitoring and management of a comprehensive lettings’ portfolio of over 100 fully managed properties, in addition to ensuring repeat Let Only business.• Experience with enquiries, viewings, inspections, tenant credit checks and referencing, preparation of tenancy agreements and all relevant Notices, managing end of tenancies and deposit returns, property repair management, pithing for new business, taking particulars and uploading onto property management system and social media platforms.• Ensure current legislation is upheld; and Clients and their properties are fully compliant.• Run monthly reports and production of quarterly statistics.• Oversee team members on a day to day basis; carrying out regular training of staff to support development in all aspects of the Lettings Industry.

• Maintain services by organising office operations and procedures.• Working with the professional team of Chartered Surveyors across the development and sales process of rural properties and farm sales.• Assisting with valuations, marketing and public relations.• Financial management including drafting budgets, authorising expenditure and managing cash flow.

• Offering a fully comprehensive PA service including diary management, travel arrangements, advertising and total involvement with all operational functions.• Responsible for supervising staff, recruiting, training and handling of all personnel and welfare matters.• Responsible for overseeing all accounting functions – sales and purchase ledgers/bank reconciliation/profit and loss/commissions/budgets and forecasts.• Responsible for the management of the ISO 9002 Quality Management System overall quality of products and services. Sales and Operations• Responsible for the development and control of existing and new customer accounts.• Actively involved with sales conferences and exhibition arrangements and attendance.

• Offering a fully comprehensive PA service.• Principal duties include sales and marketing, purchasing, order processing, stock control, shipments, accounting and office administration.• This position also entailed extensive travel throughout Europe, USA and UK to visit suppliers, clients and sub-contractors.