Jay Crittenden Email and Phone Number

Providing Electronics Engineering and Field Service Engineering support as a Field Service Representative.

Superlative soft skills. Work Autonomously, Communication & People Skills, Resourceful, Patience, Professionalism, and Attention to Detail.Designed, fabricated, and delivered functional test solutions and equipment for CEM's and OEM's which facilitated sales of those items.Designed & delivered AMT Model 2013-13 for Mil Std - 981 Aerospace and Defense testing in conformance of AS9100.Designed and delivered a smd tantalum capacitor polarity tester for a CEM enabling them to keep an OEM contract.Provide DFM, DFT, and DFS consulting to OEM's and CEM's.Provide ESS, HALT, and HASS, support to OEM's to meet contractual MIL STD testing requirements.Managed and provided all aspects of Field Service Engineering support and Customer Service Support on Intest Thermal and FTS Temp Forcing thermostream systems.Customer base consisting of Defense Industries, Semiconductor Manufacturers, Industrial Equipment OEM’s and Contract Manufacturers.Provide phone and email technical support for customers.Field Service Representative services support.• Performed in depth training to customer operators, equipment technicians and engineers on the Thermostream systems including Remote programming via IEEE and Serial communications.Utilize Microsoft Office Products Word, Outlook, and Excel.Perform PM/Calibrations, installations, troubleshooting and repairs onsite throughout US Canada, Mexico, and Caribbean.Maintained a 100% monthly PM completion rate.Maintained a 100% 1st time fix rate.Performed Sub contract Field Service work for Intest Thermal.

• Provide Field Service Engineering support and Customer Service Support on Cardiology Ultrasound IVUS, Polaris, Avvigo, and Angiojet DVT Thrombectomy systems.• Working with Technical Assistance Center and the Ticketing System in GSMS Salesforce Lightening CRM to provide rapid response for downed systems.• Utilize Microsoft Office Products Word, Outlook, and Excel.• Utilize Digital Imaging and Communications in Medicine (DICOM) for viewing, filming, archiving, networking, and database administration.• Perform Annual PM’s, Eval Installs/Deinstalls, installations, and repairs onsite along the entire East Coast of FL JAX-Key West and supplemental support along the Eastern US seaboard to support peers when necessary.• Work Performed in Control and Procedure rooms within Cardiac Cath Labs, IR Labs, IR Specials, and OR’s.• Salesforce CRM, GSMS, and Concur experience.• Credentialed through multiple agencies.Performing Repairs, PM’s, and Calibrations while maintaining a 100% monthly PM completion rate.Maintained a 100% 1st time fix rate.

Sole Proprietor and Owner. Designed and Marketed test solutions, test fixtures, and circuit board troubleshoot and repair solutions to CEM's and OEM's.Designed, developed, and fabricated functional test solutions and equipment for CEM's and OEM's.Created Purchase Orders, Quotes, Invoices, Performed FRACAS analysis after receipt of field returned parts to help with future design improvements, and Performed AP & AR operations.Managed Calibration Lab and performed calibrations at Barry Controls/Hutchinson in Hopkinton, MA and Ithaca, MI.Created ISO/IEC17025 and ANSI/NCSL Z540.3 Calibration Procedures and Calibration data sheets. Helped QSI in their creation of a Metrology tracking module which was used here at Barry Controls. Primary company spokesperson for any/all OEM and DCAS Government audits.

Provided phone and email technical support to customers worldwideProvided on-site PM, repairs, training, and calibrations in US, Canada, Mexico, & Caribbean

Designed built and supported Functional Test systemsDetermined Test parameters utilizing Bell curve resultsManaged Test DepartmentKaizen, Kanban, HALT, HASS, ESS experienceDFM/DFA/DFT/DFS experience.Worked with Director, Manager and the team to implement cost saving process improvements. Implemented money saving parts replacements eliminating hand inserted axial & radial parts with surface mount devicesReduced printed circuit board footprints and integrated multiple box build boards onto pallet reducing manufacturing and test costs.