Services And Support Manager
Current
Mar 2024 - Present
AeroLeads people directory · profile
Jay Cushman Email & Phone Number
Services and Support Manager
at
Reveille Software
LinkedIn matched
✓ Verified May 2026
3 data sources
Profile completeness 86%
Current company
Role
Services and Support Manager
Location
United States, United States, United States
Company size
Who is Jay Cushman? Overview
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Quick answer
Jay Cushman is listed as Services and Support Manager at Reveille Software, a company with 16 employees, based in United States, United States, United States. AeroLeads shows a matched LinkedIn profile for Jay Cushman.
Jay Cushman previously worked as Monitoring and Automation Manager / Project Manager at Pitney Bowes and Monitoring Architect at Espn. Jay Cushman holds Bachelor'S Degree, Computer And Information Sciences from Western Illinois University.
Company email context
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Reveille Software
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Profile bio
About Jay Cushman
As a Project Manager/Monitoring and Automation Manager at Pitney Bowes, I oversaw the delivery and support of cloud-based solutions. I had been working in this role for over six years, and I hold the ITIL Foundations certification. I have extensive experience in using PagerDuty, Microsoft Office, Confluence, Jira, and other tools to monitor, troubleshoot, and optimize the performance and availability of services. I also led and mentor a team of developers, ensuring that they provide quality service and customer satisfaction. Prior to Pitney Bowes, I worked as a Systems/Monitoring Administrator at ESPN, and as a Systems Performance Engineer at SolarWinds, where I gained valuable skills and knowledge in systems administration, performance engineering, and monitoring. I enjoy working with diverse and talented teams, and I always strive to learn new technologies and best practices. My goal is to deliver reliable, scalable, and innovative cloud services that meet the needs and expectations of Pitney Bowes and its customers.Expertise:Leadership | Proactive Monitoring | Agile Project Management | Scrum | Kanban | SAFe | SDLC | ITIL | Incident Management | Alert and Event Management | Planning | Reporting | Implementation | Documentation | Team Building | Prioritization | Process Improvement | Continuous Improvement | Vendor Relationship | RFP | SLA, KPI, and OKR Tracking | BudgetingTechnical Skills:Platforms: Microsoft Windows (7-current, and Server 2003-current), Office 365, Amazon Web Services (AWS)Applications: Power BI, MS Office (Excel, PowerPoint, Word, Teams), DivvyCloud, Cloudability, Confluence, JIRA,Jira Service Management, SharePoint, PagerDuty, OpsgenieDatabases: MS SQL, MySQL, Oracle, PostgreSQLMonitoring Tools: AppDynamics, Datadog, Dynatrace, Solarwinds, Splunk, LogicMonitorLanguages: PowerShell, DAX, PythonOther: Data Visualization, Site Reliability Engineering (SRE)Certifications:ITIL FoundationPMP (In-progress, expected completion in 2024)Splunk Certified ProfessionalPagerDuty AdministratorSolarwinds Certified ProfessionalBlanchard Management/Coach TrainingHDI Technical Support ProfessionalMicrosoft Certified Desktop Support Technician (MCDST)Education:Bachelor’s Degree: Western Illinois UniversityMajor: Computer Science, Minors: Economics, Marketing.
Current workplace
Jay Cushman's current company
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Reveille Software
5 roles
Jay Cushman work experience
A career timeline built from the work history available for this profile.
Monitoring And Automation Manager / Project Manager
Led Centers of Excellence that provided guidance for monitoring and automation. Led team of 5 developers that created tools to provide added value for IT department focused on reducing MTTR. Managed multiple SaaS platforms (administration, vendor relationships, renewals, and internal chargeback) including PagerDuty, Splunk, Sumo Logic, Dynatrace.
Oct 2016 - Jun 2023
Monitoring Architect
Provided administration of monitoring tools and configuration of infrastructure / application monitoring for over 1K servers. Worked closely with application and system owners to identify gaps in monitoring and continuously improve alert accuracy. Managed lifecycle of incidents and problem management. Trained and mentored core support teams to foster an.
Oct 2014 - Oct 2016
Systems Performance Engineer / Escalations Manager
Provided world-class technical support to solve customer issues for global customer base of over 150K, including Fortune 500 companies. Worked with customers to install, configure, and customize their monitoring tools including dashboards, monitors, and alerts to increase metrics visibility and proactive alerting.
Oct 2012 - Sep 2014
Microsoft Office 365 Administrator And Tier 2 Support Team Lead
Assisted 40+ Fortune 500 customers and several Federal agencies and 3M users, with break / fix requests for Microsoft Exchange (email), Lync, and SharePoint. Performed post-mortem analysis of cases to help improve workflow and customer relations.
Oct 2009 - Oct 2012
Team & coworkers
Colleagues at Reveille Software
Other employees you can reach at reveillesoftware.com. View company contacts for 16 employees →
JS
Jonathon Saker
Colleague at Reveille Software
Roswell, Georgia, United States, United States
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RS
Ryan Shallenberger
Colleague at Reveille Software
Kennesaw, Georgia, United States, United States
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GP
Glenda Parham
Colleague at Reveille Software
United States, United States
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GP
Glenda Parham
Colleague at Reveille Software
Atlanta, Georgia, United States, United States
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DC
Dennis Crumpler
Colleague at Reveille Software
Union Hall, Virginia, United States, United States
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BH
Bob Howatt
Colleague at Reveille Software
Roswell, Georgia, United States, United States
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Jonathon Saker
Colleague at Reveille Software
Roswell, Georgia, United States, United States
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RS
Ryan Shallenberger
Colleague at Reveille Software
Kennesaw, Georgia, United States, United States
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GP
Glenda Parham
Colleague at Reveille Software
United States, United States
View →
GP
Glenda Parham
Colleague at Reveille Software
Atlanta, Georgia, United States, United States
View →
DC
Dennis Crumpler
Colleague at Reveille Software
Union Hall, Virginia, United States, United States
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BH
Bob Howatt
Colleague at Reveille Software
Roswell, Georgia, United States, United States
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1 education record
Jay Cushman education
FAQ
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Quick answers generated from the profile data available on this page.
What company does Jay Cushman work for?
Jay Cushman works for Reveille Software.
What is Jay Cushman's role at Reveille Software?
Jay Cushman is listed as Services and Support Manager at Reveille Software.
Where is Jay Cushman based?
Jay Cushman is based in United States, United States, United States while working with Reveille Software.
What companies has Jay Cushman worked for?
Jay Cushman has worked for Reveille Software, Pitney Bowes, Espn, Solarwinds, and Harte-Hanks.
Who are Jay Cushman's colleagues at Reveille Software?
Jay Cushman's colleagues at Reveille Software include Jonathon Saker, Ryan Shallenberger, Glenda Parham, Glenda Parham, and Dennis Crumpler.
How can I contact Jay Cushman?
You can use AeroLeads to view verified contact signals for Jay Cushman at Reveille Software, including work email, phone, and LinkedIn data when available.
What schools did Jay Cushman attend?
Jay Cushman holds Bachelor'S Degree, Computer And Information Sciences from Western Illinois University.
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