Project Management- Leading multiple projects, overseeing task assignments, and ensuring timely delivery.- Coordinating between development, design, and customer success teams to align project execution with objectives.- Utilizing GitHub project management to organize repos, track commits, and manage milestones.Software Development Oversight- Managing the development and integration of new features while ensuring smooth functionality.- Implementing client-specific solutions and optimizing software to meet unique needs.Team Coordination- Leading team discussions and overseeing the recruitment of new engineers.- Monitoring progress and supporting the engineering team in meeting their deliverables.Strategic Decision Making- Evaluating engineers' skills and capabilities to align tasks effectively.- Providing strategic input on project direction and prioritizing tasks for maximum impact.Communication & Reporting- Regularly updating stakeholders on project status, task progress, and key developments.- Ensuring clear communication within the team and with clients.- Maintaining a shared project tracker for transparency and to achieve KPI goals.

- Managing global team (English and Japanese speakers)- Handling inquiry, payment processing and KYC escalations- Workload management- Coaching and QA- KPI reports and data analysis for process improvements- FAQ and Process management- Experience in SQL and Meta 5 (trading software)

Duties and responsibilities- Handling 4 teams- Assist in recruitment- Assist in interview for job applicants- Assist in staff onboarding and leaver- Assist in case escalations for faster resolution- Addressing interpersonal conflicts and fostering positive team relationships- Workforce Management/Supervisory- Assessing CSR’s performance for improvement- Coaching- Local Technical Support- Other management task

Duties and responsibilities- Assisting customer’s inquiry regarding e-wallet account, product and services via chat and email- KYC Analyst specialize in Japanese documents- Assisting internal team with translation

Duties and responsibilities- Guide and motivate learners optimally by initiating the communication(Phone/Email/Chat) responding to requests and queries- Monitor learner engagement to help optimize their learning and achieve study goals- Collaboration with technical support team to share and address account-level issues andfollow up of incidence resolution- Assist learners and their teacher regarding their schedule or any technical issue occurredduring their training- Assist in the translation of program documents in Japanese languages as required

Duties and responsibilities- Japanese Customer Support for Microsoft business account- First line technical support- Escalate to Second line if needed and assist in resolution

Duties and responsibilities- Assist customer via chat and email- Basic technical support- Escalate to provider if needed and assist in resolution

Duties and responsibilities- Website management support- Manage Social Media Online Marketing- Performs a role of Data Analyst for operation’s daily, weekly, monthly and event campaignstatistical data performance using Google Analytics- Performs a role of Marketing Staff; responsible for research of new marketing and advertisingstrategies for sales