I am a proactive business insights analyst and customer success professional with over 10 years of success in leading efficiency across underwriting, banking, risk management, data analytics, and finance with a deep focus on delivering top-flight client services and support. Furthermore, I am highly skilled in interpersonal communication and consistently align client expectations to business goals and regulatory compliance standards while ensuring first-class quality assurance. Passionate about delivering creative, data-driven strategies, I offer experience leading process improvement initiatives that target inefficiency or the absence of standardization. I have flipped poor-performing teams through training and development programs into powerhouses whose performance remains steady due to scalable process implementation. With a deep understanding of business analytics, risk management, and accounting principles, I have been recognized for my performance and ability to tackle diverse issues affecting operations with minimal service disruption. I combine my analytical mindset with an ability to work across organizational matrices to better serve my team and our clients— from introducing processes for Underwriters to ensure the error-free and timely collection of documents and bill payments to helping build a game-changing software program for local grain producers that identified the most efficient logistical solutions with 100% accuracy.I strive to standardize processes in every role I take on and never leave a mess behind, championing change and spearheading initiatives to simplify analysis, reduce wasteful efforts, and improve department-wide performance. Beyond my passion for business analytics, process improvements, and client relationship management, I also have an entrepreneurial drive that led me to co-found a textiles manufacturing and distribution company in Madagascar in early 2020. We operated through the COVID-19 pandemic, crossing each obstacle that came our way. The experience taught me invaluable lessons in strategic prioritization to the point that I am incredibly comfortable tackling complex and concurrent projects without losing my cool nor losing sight of the big picture. If you would like to connect or learn more about my professional story, I encourage you to send me an InMail message.Analysis | Accounting | Modeling | Market-Specific Analysis | Compliance | Underwriting | Relationship Management | Strategic Communications | Business Development | Interpersonal Communication | Risk Management | SQL | Wirecast | Excel
