Jay Davis Email & Phone Number

Cairns, Qld, Au

Cairns, Queensland, Australia

Roles and Requirements• Design and implement high-quality digital solutions for university stakeholders utilizing JavaScript, Python, Batch, Go and HTML5, ensuring strict adherence to security standards, user requirements, and project deadlines.• Participate in Agile sprints within a 16-week framework (2-week sprints x 8), adhering to Agile practices and engaging in sprint planning, daily stand-ups, and retrospectives.• Collaborate with cross-functional teams during Agile sprints, contributing to effective communication and coordination to meet project goals and adapt to evolving requirements.• Efficiently handle service requests, prioritizing tasks based on agreed timelines and ensuring exceptional service delivery while adapting to changes in Agile sprints.• Actively contribute to identifying areas for process and technology improvements, providing valuable insights to enhance overall service quality and Agile practices.• Maintain accurate documentation of incident resolutions, service requests, and project tasks in our Service Management Software, promoting best practices and operational efficiency across the team.

Cairns, Queensland, Australia

Roles and Requirements• Occasionally lead the configuration and replacement of critical network devices, such as wireless controllers, switches, and WAPs, using Batch, Tera Term and DNAC• Provided operational support (on-site and remote) to Queensland Health sites as required within strict deadlines and KPIs. • Configured, monitored and supported ICT environments by applying sound technical expertise as part of a project team.• Handled documentation while following government standards and practices.

Cairns, Queensland, Australia

Roles and Requirements• Assist main instructor with the teachings of mixed martial arts to junior/adult classes including monitoring, encouraging, and ensuring appropriate behaviour.• Provide support/mentorship to children about any struggles or problems they are facing at home.• Responding to customer enquiries.• Assist with grading days.

Cairns, Queensland, Australia

Roles and Requirements• Responding to incoming IT fault enquiries and carrying out troubleshooting and resolution of technical issues for True North Technology’s clients relating to their IT infrastructure.• Experience in carrying out internal IT support as required for clients as defined in their Service Level Agreement via phone, email or on-site.• Monitoring and managing devices and servers using Atera's monitoring agent.• Completing job enquiries independently via Atera Ticketing System, taking into consideration the level of priority, current workloads and accountabilities.• Working with a team of IT System Administrators to identify causes and brainstorm solutions.• Responsible for training and monitoring of incoming staff while maintaining good working relationships.• Configuring and installing hardware and software systems.• Actively seeking new business opportunities and referrals to achieve individual and company KPI’s.• Advising clients of superior alternatives with regard to malware, backups, business related apps and hardware.• Configuring computer networks.• Documenting step-by-step instructions for teammates and creation of automated reports and graphs for management.• Disassembling and re-assembling devices for upgrades or repairs.

Cairns, Queensland, Australia

Independently conceived, developed and rigorously tested a cross- platform, mobile streaming app with a global mission to promote children's health and fitness, while improving confidence and parent-child bonds.• Implemented React Native and Node.js for the meticulous development of the application's UI and API.• Seamless integration of Firebase's cloud-based database and storage solutions into the application's architecture was meticulously executed, ensuring robust and efficient functionality.• Conducted weekly client meetings to assess the project's current status, discuss feasible improvements or modifications, and outline the future development direction.• Collaborated with the business owner to generate design ideas, and independently executed the design process using Figma for creating prototypes and refining the app's interface.

Cairns, Queensland, Australia

Roles and Requirements• Advising and assisting customers with choice of products to ensure maximum sales.• Following up with suppliers for updated ETA's for the delivery of customers’ products.• Finding solutions to customer complaints such as damaged products, supplier errors and availability of deliveries.• Processing of customer payments including: applications for interest free payments, credit card transactions & cash.

Bachelor Of Technology - Btech, Information Technology

Activities and Societies: Learning outcomes: Website development, CMS systems, python programming, Java programming, Android app.

High School Diploma, 12

Activities and Societies: Completed High School. Finished with an OP 5. Ranked in the top 10 for mathematics in my cohort level. Subjects.