Highly skilled and dedicated customer relationship management professional, providing back office customer support and design of operational infrastructure to ensure deliverable's on customer commitments. Serve as a change agent, building flexibility into the organization to respond quickly to industry trends, competition and customers’ changing needs. Position team members as solutions providers. Collaborate with internal and external talent to provide clients with one-stop and turnkey solutions. Use performance metrics to take a proactive versus reactive approach to problems and opportunities, and as a baseline for continuous quality improvement. Streamline and re-engineer workflows/processes.