Jay Delazier Email & Phone Number

Glen Allen, VA

Assisted in day to day operations by managing workload for over 50 account specialists and acting as point of contact for Sr. Leadership and external customers for reporting purposes. Provided guidance to account specialists and analysts to facilitate career growth.Strengthened productivity: Created over 75 processes for Servicing,Technology and Quality.

Glen Allen, VA

Completed end to end and functional testing in both waterfall and agile testing environments. On boarded team of offshore workers, managed their workloads and communicated with Sr. Leadership. Spearheaded the software transition project impacting 6K+ employees: Lead the organization’s conversion from Lotus to SharePoint, by being the single point of.

Glen Allen, VA

Created and maintained procedures to comply with company guidelines and federal laws. Acted as point of contact for questions pertaining to the proper usage of filed forms and implementation of procedures for the automobile line of business to determine whether insurance policies would be in compliance.Conducted comprehensive quality audits of company.

Glen Allen, VA

Utilized skills learned during prior role to write requirements documents in order to implement system changes in a waterfall testing environment. After implementation, I provided functional testing in four different testing environments and production roll out to ensure that changes would not negatively impact end users. Demonstrated methodical.

Glen Allen, VA

Mediator for system enhancements ensuring 100% success: Collaborated with customers and Developers to ensure business needs communicated and leadership had clear understanding of system enhancements. Conducted research and documented requirements: Engaged in strategic efforts of the organization and business specifications to document requirements to.