 Edit and proofread executive assessments and other board-related documents and consistently met tight deadlines and turned around large volumes of work.

 Developed and delivered custom curriculum and lessons for business English students at all levels and ages.  Assisted businesspeople to create, improve and deliver high quality presentations and reports. Advised executives on cultural aspects of negotiation and debate.

 Train all new hires in terms of technology systems including consultants, researchers, executive assistants and administrative staff. Engaged as the Trainer for the Tokyo segment of a firm-wide roll-out of a proprietary database during the summer of 2011 including traveled to Singapore to attend a three-day train-the-trainer event, worked with a team to customize training scripts and delivery to the Tokyo office and delivered training sessions to all Tokyo office members in group-based segments over a two-week period. Led the Japan office portion of the region-wide data quality project including analyzed data, identified deficiencies and developed a training plan to overcome weaknesses in terms of data collection, analysis and entry. Constantly developed customized training curricula based on identified weakness in terms of technology usage in the Tokyo office and delivered training sessions to staff on a weekly basis.

Resolve numerous technical issues related to desktops, laptops, mobile phones (iPhone and BlackBerry), desktop phones (Cisco), firm software and both video and audio conference equipment for a 30-person office  Responsible for both security and maintenance of the server, switches, modems and related equipment for the office  Responsible for the Tokyo office segment of the firm-wide Windows 7 roll-out in November 2013 including configured and tested approximately 20 machines. Set up new hardware (desktops/laptops/printers) upon arrival, install and configure hardware for new hires, visitors and special projects and build/re-image desktops and laptops as needed. Liaise with the Senior Network Engineer to resolve network issues.

 Edit and consistently meet deadlines for both internal and external business documents including candidate resumes, candidate reports, job specifications (including legal contracts/terms and conditions), proposal letters, PowerPoint presentations/pitches, reference letters, emails and published (internal) articles. Interviewed candidates for internal positions and reported recommendations to hiring teams (consisting primarily of managing and executive directors in addition to other senior staff) as to individuals’ suitability for positions in terms of English ability and overall appropriateness for respective roles. Received the Tokyo Administrative Staff of the Year Award in 2011.

 Planned and delivered customized lessons to suit clients’ specific needs and requests including first lessons and business lessons, edited business and professional communications, provided presentations/formal speech training, and assisted travel and conversational English as well as idiomatic/phrasal studies.  Achieved one of the highest rates of requested lessons and consistently received ratings of five-out-of-five from students in terms of satisfaction at the largest branch in Japan (Shinjuku Sanchome).

 Planned and delivered both one-to-one and group (maximum of four students) language lessons tailored to student needs including conversational, business, TOEIC, TOEFL, online, children’s and travel. Engaged as Voice Coordinator and oversaw the Voice program for the branch (an alternative language program designed for large groups) including:- Planned special Voice lessons- Developed and implemented initiatives at the branch to promote and increase the number of participants in the Voice program- Trained and supported colleagues in terms of lesson planning, idea generation, and in-lesson strategies- Updated administrative materials and reported to the Assistant Trainer, Branch Manager, and Area Manager regarding the program and instructors Engaged as Business Coordinator and oversaw the business program including planned special lessons, developed, updated and maintained course and administrative materials, trained new staff and edited and instructed on sensitive cross-cultural business communications. Responsible for the majority of branch test administration and demonstration (sales) lessons as a senior instructor.  Engaged in an integral role in the sales process in order to attract new students to the branch and convince active students to re-sign contracts at one of very few schools to be deemed sufficiently profitable to re-open following the widely publicized bankruptcy.

 Liaised daily with major and independent international record companies as well as third party promotions companies for the purposes of tracking and networking. Responsible for training and guidance of new staff and approximately 300 volunteers (disc jockeys).  Led focus music groups for the purposes of improving the station’s music broadcasting and informing DJs of new and interesting music.  Prepared annual presentations for the membership and Board of Directors. Organized and executed numerous successful fundraising efforts (including live concerts and phone-in telethon activities) using a wide network of contacts for the station’s goal of CDN50,000 in annual listener contributions. Programmed and engaged as on-air announcer for an average of eight hours of music broadcasting per week.

 Printed and processed payroll and payroll related information. Met strict deadlines in a high-pressure environment. Operated a LAN.

 Interviewed recording artists including Jim Heath (Reverend Horton Heat), Don Byron (Blue Note recording artist) and Andrew Dickson (Tricky Woo). Authored (subsequently published) full length articles and reviews of recorded material and live performances.  Recruited new writers to the weekly paper.

 Responsible for billing, debiting and crediting activities for customers including general clientele, students and businesses. Engaged in troubleshooting for several departments concurrently. Responsible for discovering non-paying clients/customers as well as debiting accounts of large business clients.