Jayson Domingo Email & Phone Number

Quezon City, National Capital Region, Philippines

Interpret day-to-day business objectives and ensure proper execution of processes by team.Anticipate, identify, and assess complex issues/problems. Develop and implement a corresponding plan of action to bring the situation to resolution.Manage workloads and distribution of responsibilitiesPrepare and analyze complex reports/information and formulate conclusionsIdentify, document, and review opportunities for team improvement in procedures/processes/standards to gain cost effectiveness and efficiency; execute implementation of improvements.Perform analysis of quality audits; analyze results and develop process improvements to maintain quality deliverables.

Philippines

Assist Customer Advocate in handling complex inquiries.Help in ensuring accuracy of transactions being released by the team I was supporting.Reach out to client to resolve and sort out process related concerns. Cascade process updates to team whenever necessary.Conduct Root Cause Analysis for identified process gaps and inaccuracies from Customer Advocates.

Philippines

Support for operations doing quality audits for a project that handles customer inquiries.Prepare quality reports and analysis for continues process improvements.

Philippines

Back-office work for health insurance accountDo claims adjustment to correct discrepanciesDo billing analysis and resolve discrepancyProcess testing for billing system/tool implementationAnswer customer inquiries related to membership, benefits, billing, and claims.Contract drafting of health insurance policy