Past Sub-ContractsElite IT Services / St. Louis UniversitySenior SaaS Deployment Technician* Mentored junior technicians with guidance and direction.* Implemented support services and data migration services of Desktop and Web based software /Software as a Service (SaaS).* Collaborated on a fast paced large team project to deploy a leading edge vendor’s software.* Resolved reported incidents in a managed desktop environment running Windows XP and Macintosh OS X.* Trained technicians for process data migration of desktop mail applications to GoogleApps SaaS.Mira Digital PublishingNetwork Administrator* Managed 25 servers in cluster configuration* Created new user and email accounts* Designed and implement cable management system* Installed and terminated Cat6 cables* Managed day to day Desktop hardware and software support* Negotiated with outside venders with data room UPS set up and back up generator maintenanceDirect Contracts* Installed new IBM P.O.S. and back office servers for large retail chain* Rolled out new DELL PCs to mutli-office location of large brokerage firm* Accessed client’s system needs regarding technology purchasing, repairs and upgrades and select component sources to meet client’s planned budget* Scheduled Technology-based projects and acquisition of parts* Assembled hardware and custom PC builds* Troubleshoot and resolution of software and network problems* Created/formatted documents* Designed and maintained websites and support* Managed cabling and rack-mounted equipment* Installed and configured of MS Office and other proprietary software* Designed and built a computer lab for a local school with windows XP on the desktop of lab, andWindows 2000 in classrooms with a 2003 activate directory Domain server. Sonic Wall firewall.* Clients include churches, education, real estate, property management, Small Office / Home Office

As the Infrastructure Lead I amresponsible for working and assisting managing our senior level consultants and researching and investigating new technologies. Provide innovative solutions that showcase strong knowledge of the Microsoft product stack. Plan, implement, and improve technical processes to improve service delivery. As the Lead of the Projects team, I share and communicate ideas and knowledge to all members of the team and report to the Technology Manager. When meeting with prospective clients, I am the first technical contact they have.Tier 3 Support and Escalations.Proficient in managing AutoTask and ITGlue as part of deployment team.Experience with Datto RMM, BCDR (Business Continuity and Disaster Recovery).Familiarity with Veeam BCDR solutions.Knowledgeable in ThreatLocker implementation.Proficient with VMWare/vCenter.Skilled in Azure networking.Conducted project ticket work.

- Responsible for ensuring commitments are made in our Managed Services contracts, including but not limited to response time on service level agreements (SLAs) and other SLAs that may be introduced- Helps to ensure accurately measure and achieve internal service metric goals such as first call resolution, time to resolution, SLA attainment, etc.- Ensures that we are tightly managing alerts that are generated from monitored systems and follows up appropriately. This includes alerts generated from NOC, backups, anti-virus systems, etc- Identify and propose ideas for improving quality of customer service and increasing the efficiency of our service delivery, including leveraging managed services platforms- Evaluate/Triage escalated tickets from lower Tiers for resolution- Determine through advanced troubleshooting techniques the most appropriate solution to ticket resolution and client satisfaction- Work and complete all escalated tickets assigned (preferably within appropriate resolution SLA's)- Conduct on-site advanced troubleshooting and repairs to client systems and software- Coordinate all necessary equipment/tools/resources for projects under my direction- Assist lower tiers with ticket resolutions when appropriate, ensuring lower tiers are learning and applying the newly gained knowledge in a permanent and productive wayUsed AutoTask scheduling softwareUsed Continuum remote support softwareResponsible for all aspects of StorageCraft SPX and ImageManagerVery strong DNS skillsOnsite SupportRemote SupportHigh energy 'get the job done' attitudeVery self directed

Executive Producer of the exciting new Steampunk TV series in development from Marvel comics artist/ series creator Tom Rasch and Salem Tusk star Bishop Stevens.In the late 19th century, a secret alliance between the United States and United Kingdom has created CI-6, which is a covert organization of operatives led by Salem Tusk. Tusk and his unique band of agents battle megalomaniacal mad men, steam powered robots, voodoo kings, Arabian sorcerers, and time traveling dinosaurs. It’s high adventure steam punk style!!Like our page and follow along with the development of this exciting new project.https://www.facebook.com/The-Steampunk-Adventures-of-Salem-Tusk-167870697412421/https://www.facebook.com/Naipodmort42

Handle all aspects of IT for the company. Set up and maintain remote networkDeveloped published and maintain flip books for publications on custom online bookshelf

Administer, maintain and upgrade all technology for the company. Some of the responsibilities include :* MegaPath IP phone systems* Multi-domain Microsoft Network* Microsoft Exchange Server* Clustered Microsoft SQL Servers,* Clustered Microsoft IIS Servers * Network Load Balanced (NLB) Microsoft IIS Web-farms * Phone systems install and support* End-User support* Advanced DNS / SPF editing* Create and maintain backbone for multiple WordPress sites* Help to increase company SEO score* Proxmox VMWare* iSCSI ConnectionsSome of the hardware used include: * Cisco Routers * Redundant Cisco ASA 5505 firewalls* HP Procurve 1GB switches * Polycom ISP phones.* NAS* 25+ Physical servers

* Managed entire company connectivity to all desktops, hardware and software.* Created detailed floor planes* Toned out and traced desktop jacks to patch panel and labeled jacks* Documented, administrated and maintained VSI-FAX faxing software* Researched, evaluated tested and implemented a network modem pooling server* Involved in Windows 98 to 2000 rollout

* Administered NT server, Windows 9.x/NT workstations, MS Exchange server* Setup/administered Lotus R/5 domain server* Implemented/administered Freedom Imaging Server* Executed on-site hardware and software support/problem resolution on all PCs.* Converted this site from MSMail to Exchange 5.5 and Outlook98* Involved in phasing out Novell servers* Re-wired the building for Category 5 Ethernet.* Completed Y2K testing, certification, and compliance* Administrated Freedom Imaging RICAR document system

Performed Bilingual Data Processing for opening Crew. Also provided 1st level technical support for our group.

Assembled, tested, trouble shoot and repair new systems for delivery throughout Holland, Belgium and Luxembourg.

Special Electronics Devices Repair 39E10 / Multichannel Communications Equipment Operator 31M10