Jay Expose Email & Phone Number

United States

El Segundo, California, United States

Culver City, California

Identified and investigated suspicious activity, resulting in the prevention of fraudulent transactions and the recovery of lost funds.Conducted thorough analysis of financial data and trends to detect patterns of fraud and develop strategies to mitigate risks.Collaborated with law enforcement agencies and legal teams to pursue criminal charges against individuals involved in fraudulent activities.Implemented fraud prevention training programs for staff members to increase awareness and ensure compliance with company fraud policies and procedures.

Culver City, California

Assist with all client concerns in a professional manner through email, live chat, SMS, and social media.Monitors programs and procedures to ensure on-time delivery and client satisfaction.Provides feedback to the Order Fulfillment team to ensure all clients have accurate and timely information on order status and/or changes.Maintain expert-level knowledge of products and internal management systems as well as awareness of new initiatives within the industry.Acts as a resource in resolving clients issues brought to the Department by utilizing excellent process knowledge and strong skills in negotiating.

Playa Vista, California

Build rapport with a callerRespond to inbound internet leads by phone, text message, and email Introduce the value of ClutterSell the customers on the benefits of using our company over a traditional moving and storage companyCollect credit card information, verify all furniture items the customers would be storingRecommend what size storage unit they would needReserve a date for the customers moveUnderstands the terminology of the business and keep abreast of technology changesUnderstands the manufactures requirements and policies for assigned brandsAttends pertinent training and stay current with the sales department concerns and sales techniques

Santa Monica, California

Oversee teams of Fleet Technicians engaged in monitoring, rebalancing, and maintaining our vehicles in the field.Engage in zone design and plan and assign daily activities within each to optimize fleet performance.Track and monitor fleet metrics using internal tools to ensure delivery of KPIs. Communicate with key players on operational issues, handle escalations, and notify managers of high need situations.Work with and support other teams at Bird, including strategic operations, vehicle operations, marketing, data science and government relations.